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About the role

  • Renewals Manager leading teams and optimizing Salesforce-driven contract renewals. Improving commercial performance for a telecommunications-focused organization.

Responsibilities

  • Manage and mentor direct reports to ensure departmental goals are met
  • Enhance renewal and sales workflows and cultivate an environment of mutual value
  • Partner with Marketing, Finance, Product, and Customer Success to align sales efforts with broader business objectives
  • Advise customers and internal sales teams on support needs and competitive renewal quotes
  • Use playbook best practices to execute renewal contracts at full value and on time
  • Collaborate with Finance and Sales to resolve order, pricing, and contract discrepancies
  • Oversee Salesforce CRM optimization, data integrity, document storage, and opportunity management
  • Maintain and update reporting systems for accurate renewal forecasts and business insights
  • Analyze sales trends and conversion rates to identify commercial opportunities and improve sales performance

Requirements

  • Significant experience in Sales Operations, Renewals, or a customer-centric environment
  • University/College degree in Business or a related discipline
  • Strong knowledge of Salesforce Sales Cloud, including Flow, Reports, and Dashboards
  • Exceptional communication and persuasion skills while maintaining integrity
  • Strong sense of urgency, autonomy, and ownership over complex tasks
  • Analytical mindset with high attention to detail and accuracy
  • Excellent verbal, written, and presentation skills
  • Ability to engage effectively across all organizational levels
  • Action-oriented and results-driven
  • Ability to build effective cross-functional relationships
  • Ability to thrive in a dynamic, fast-paced environment
  • Leadership qualities and passion for continuous improvement
  • Strong written and spoken English
  • Telecommunications industry experience is considered an asset

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Cloud

Location requirements

RemoteCanada

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