Renewals Manager leading teams and optimizing Salesforce-driven contract renewals. Improving commercial performance for a telecommunications-focused organization.
Responsibilities
Manage and mentor direct reports to ensure departmental goals are met
Enhance renewal and sales workflows and cultivate an environment of mutual value
Partner with Marketing, Finance, Product, and Customer Success to align sales efforts with broader business objectives
Advise customers and internal sales teams on support needs and competitive renewal quotes
Use playbook best practices to execute renewal contracts at full value and on time
Collaborate with Finance and Sales to resolve order, pricing, and contract discrepancies
Oversee Salesforce CRM optimization, data integrity, document storage, and opportunity management
Maintain and update reporting systems for accurate renewal forecasts and business insights
Analyze sales trends and conversion rates to identify commercial opportunities and improve sales performance
Requirements
Significant experience in Sales Operations, Renewals, or a customer-centric environment
University/College degree in Business or a related discipline
Strong knowledge of Salesforce Sales Cloud, including Flow, Reports, and Dashboards
Exceptional communication and persuasion skills while maintaining integrity
Strong sense of urgency, autonomy, and ownership over complex tasks
Analytical mindset with high attention to detail and accuracy
Excellent verbal, written, and presentation skills
Ability to engage effectively across all organizational levels
Action-oriented and results-driven
Ability to build effective cross-functional relationships
Ability to thrive in a dynamic, fast-paced environment
Leadership qualities and passion for continuous improvement
Strong written and spoken English
Telecommunications industry experience is considered an asset
Infection Prevention and Control Manager overseeing infection - risk controls for Clark Builders’ healthcare construction projects. Coordinating ICRAs, containment, inspections, training, and site compliance.
Manager, CX leading Engagement Managers, implementations, adoption, and retention for Aleph’s AI - native FP&A platform. Partnering with CFOs and finance teams across the Americas.
Leading O’Dell HVAC Group’s Canadian aftermarket parts business across Outside Sales, Counter Sales and e - commerce. Building national teams, operations, supplier partnerships and profitable growth.
Senior Manager conducting economic modeling, forecasting, and valuation analysis for EY Parthenon clients. Leading engagements and business development across government, nonprofit, and corporate sectors.
Senior Manager leading AbbVie oncology reimbursement and government affairs across Quebec and Atlantic Canada. Building payer relationships and advancing health policy for innovative medicines.
Chef principal chez AbbVie, entreprise biopharmaceutique, dirigeant les stratégies d’accès au marché et d’affaires gouvernementales pour l’oncologie. Gestion des relations avec décideurs, payeurs et parties prenantes au Québec et au Canada atlantique.
Construction Manager leading BHP’s Jansen Stage 2 potash mine construction. Overseeing contracts, site execution, safety, risk, interfaces, and project delivery.
Assurance Manager delivering complex audit and quality assurance services for EY, a global professional services firm. Developing client relationships, audit strategies, and assurance teams.
DSV logistics HR manager leading talent, employee relations, recruiting, and change initiatives. Coaching business leaders and a team of up to six employees.