Client Solutions Specialist supporting Mortgage Automator’s private - lending software clients. Troubleshooting issues, documenting CRM interactions, and improving customer support and software quality.
About the role
- Team Lead overseeing a team of web developers to design Toon Boom's critical cloud platform. Leading modernization efforts and ensuring 24/7 operations and security of web infrastructure.
Responsibilities
- You will lead a team of passionate web developers to design and build our new Toon Boom cloud platform, a mission-critical initiative for the company.
- You will be responsible for the architecture, development, security, and 24/7 operations of a modern AWS-based, TypeScript serverless stack.
- Your technical leadership and vision will be essential to modernize our existing web infrastructure (PHP) and address the complex challenges of a mission-critical SaaS platform.
- Lead and hire a team of web developers, promoting a culture of collaboration, innovation, and technical excellence.
- Architect and steer the construction of a new AWS-native cloud platform using a modern TypeScript serverless stack.
- Lead the modernization of our existing web applications toward a modern, scalable microservices architecture.
- Ensure the security, observability, and 24/7 reliability of the platform with expertise in OpenTelemetry, monitoring, and incident response.
- Promote adoption of AI tools and AI-assisted coding engines to accelerate development while maintaining quality and security standards.
- Build robust APIs and serverless backend applications with TypeScript while progressively modernizing the existing PHP infrastructure.
Requirements
- Minimum of 7+ years of web development experience, including at least 3 years in technical leadership or team management roles.
- Proven experience designing and deploying SaaS applications and APIs on AWS, with deep expertise in TypeScript serverless architecture (Lambda, API Gateway) and core services (RDS, DynamoDB, S3, CloudWatch, IAM).
- Strong proficiency in SQL (Aurora, PostgreSQL) and NoSQL (DynamoDB), including caching strategies and query optimization.
- Proficient in TypeScript / Node.js.
- Experience with observability tools (OpenTelemetry, Prometheus, CloudWatch, ELK) and a strong culture of monitoring and alerting for critical systems.
- Advanced expertise in cybersecurity: secrets management, compliance (SOC 2, GDPR), security audits, and cloud security best practices.
- Enthusiastic about adopting AI-based coding tools (Claude, GitHub Copilot) to boost productivity without compromising quality or security.
- Willing to take full responsibility for platform stability 24/7, incident management, and resilience of critical systems.
- Excellent leadership and mentoring skills, with an ability to foster technical excellence and continuous learning in a fast-moving environment.
Benefits
- Generous time off: 14 statutory holidays, a company-wide break between Christmas and New Year, and 3 weeks of vacation per year starting on hire.
- Health and wellness: Group insurance from day one, including virtual health services, plus an annual $2,500 allowance for mental health support.
- Support through life's challenges: Our Employee Assistance Program (EAP) is available to support you during difficult times.
- Personal and sick days: 10 personal/sick days per year.
- RRSP contributions: Secure your financial future with our competitive RRSP plan. Employer matching up to 6% after 90 days of employment.
- Work flexibility: Enjoy a hybrid work model with flexible hours to fit your lifestyle.
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