Liability Claims Supervisor leading commercial and personal lines adjusting teams for Canada’s largest privately owned insurance services provider. Managing KPIs, quality, escalations, and staff development.
About the role
- Training Supervisor leading Toronto’s public-safety Traffic Agent Program. Designing training, assessing field competency, and overseeing Special Constable operational readiness.
Responsibilities
- Lead and direct assigned staff and trainees
- Establish and maintain Traffic Agent competency standards, including practical skill assessment and field evaluation
- Plan, develop, and deliver operational training and retraining programs
- Design curricula, learning objectives, lesson plans, simulations, job aids, and blended learning materials
- Deliver classroom, e-learning, field-exercise, and practical-assessment training
- Evaluate training effectiveness through observations, assessments, surveys, focus groups, and data analysis
- Conduct field observations and operational audits at active intersections
- Conduct remedial and corrective training and determine return-to-duty readiness
- Maintain auditable training and competency records in the City’s learning management system
- Assist with needs assessments, identify performance gaps, determine root causes, and recommend improvements
- Develop procedures, workflows, and program standards with operational and policy staff
- Participate in recruitment, selection, onboarding, and readiness evaluation of Traffic Agents
- Support uniform, personal protective equipment, and operational equipment readiness
- Coordinate with internal divisions, Toronto Police Service stakeholders, and external partners
- Prepare reports, briefings, and correspondence and represent Transportation Services at meetings
- Administer assigned budgets, manage vendors, and control expenditures
- Work operational shifts as required to support program continuity
Requirements
- Post-secondary education in Justice Studies, Adult Education, and/or eLearning, or an equivalent combination of education and/or relevant experience
- Experience planning, supervising, and directing staff work, including leading workgroups, motivating teams, and monitoring and evaluating performance
- Considerable experience in customer-service and public-facing environments
- Experience identifying training needs and designing, developing, implementing, and evaluating diverse training programs using instructional design methodologies and adult education principles
- Experience applying legislation and regulatory standards to operational procedures, staff direction, and training content
- Current valid Ontario Class “G” Driver’s License, ability to obtain a City driver’s permit, and a personal vehicle for business use
- Ability to travel to various locations in the City
- Proficiency with learning management systems, training technologies, and auditable training documentation
- Sound judgement and ability to make operational decisions in dynamic environments
- Strong interpersonal, communication, facilitation, and conflict resolution skills
- Strong financial management skills
- Ability to work shifts and stand for long periods in live traffic and various weather conditions
- In-depth knowledge of the Highway Traffic Act, Municipal By-Law Enforcement Act, Provincial Offences Act, and Provincial Court Operations
- Familiarity with the Occupational Health & Safety Act, Human Rights Code, and Accessibility for Ontarians with Disabilities Act
- Excellent written and verbal communication skills
- Ability to use Microsoft Word and Excel for documentation and database management
- Must be at least 18 years old
- Must be a Canadian citizen or permanent resident of Canada
- Must be of good character
- Must provide proof of educational requirements under Community Safety & Policing Act 92(g)
- Must meet written, physical, interview, screening, background-check, and fitness requirements for Traffic Agent Special Constable appointment
- Must be able to obtain and maintain Special Constable Status
- Must complete and pass Special Constable Training, Ontario Police College testing, First Aid, mandatory training, and required in-field training and competency assessments
Benefits
- Full-time, permanent employment
- Equal opportunity and inclusive workplace
- Barrier-free and accessible employment practices
- Code-protected accommodation throughout the recruitment process
- Personal protective equipment and required operational equipment support
- City driver's permit support
- Mandatory training and assessments, including Special Constable Training and First Aid
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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