Import transportation supervisor leading logistics operations, compliance, and client service execution at Mohawk Global. Coaching teams, improving performance, and developing future leaders.
About the role
- Peel Region supervisor overseeing recovery of social-services overpayments and $3–4 million in annual revenue. Managing unionized coordinators, compliance, reporting, appeals, and stakeholder relationships.
Responsibilities
- Supervise a team of 7 unionized Financial Recovery Coordinators
- Hire, coach, motivate, develop objectives, discipline, manage performance, and assign/delegate work
- Ensure collection practices comply with legislation, policies, and established practices
- Supervise collection, analysis, and evaluation of data to maximize Human Services revenues
- Manage a complex portfolio across Ontario Works, Early Years and Child Care, and Peel Housing Corporation
- Authorize weekly deposits and address overpayment internal appeals
- Maintain security profiles and data integrity in financial systems and the recovery staff database
- Resolve escalated client issues and respond to elected official inquiries
- Authorize bankruptcy-related documents on behalf of the Region of Peel
- Refer terminated client files to a private collection agency and manage client information inventory
- Liaise with legal representatives, Service Canada, trustees, lawyers, insurers, municipalities, elected officials, and Regional Council
- Manage annual revenue collection exceeding $3–4 million
- Respond to Internal and External Auditor questions
- Project and identify trends and risks through statistical analysis
- Provide monthly reporting on collection activities
- Provide input on the Recoveries Unit operational budget
- Develop and implement processes using the Corporate Process Management and Improvement Methodology
- Promote a client-centered, service-oriented, inclusive culture
- Develop relationships across divisions and participate in cross-functional initiatives
Requirements
- Post-secondary education in Human Services or a related field, finance, or public administration, or an equivalent combination of education and experience
- Five years of related work experience
- Demonstrated formal leadership experience and skills; minimum 2 years preferred
- Understanding of leading within a unionized environment
- Working knowledge of Ontario Works, ODSP, Bankruptcy, Housing Services, CCEYA, MFIPPA, Child and Family Services, and Residential Tenancy legislation
- Working knowledge of SAMs, OCCMS, CSPay, CMS, HTI, Power BI, and Microsoft Office
- Knowledge of social assistance programs, social services, municipal and provincial government, and community resources
- Knowledge of WSIB, OSAP, Service Canada programs, immigration and sponsorship, bankruptcy, Family Responsibility Office, collections, and portability processes
- Effective time management and deadline management skills
- Proven organizational and detail-oriented skills
- Political awareness and ability to respond with tact and diplomacy
- Strong research, analytical, problem-solving, and quantitative skills
- Ability to identify issues, evaluate options, and implement practical solutions
- Interpersonal skills for liaising with internal and external stakeholders
- Sound judgment and critical thinking skills
- Experience applying change management principles and methodologies
- Strong customer service skills
- Working knowledge of Corporate Process Management and Improvement Methodology
- Short- and long-term planning skills for revenue collection, risk management, and budget management
- Ability to present to internal and external audiences
- Commitment to diversity, equity, and inclusion
- Off-site work location must be within Ontario
Benefits
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources
- Job based flexible hours of work
- Accommodations throughout the recruitment process
- Accessible formats and communication supports are available
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