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About the role

  • Product Owner at Trail Appliances managing business systems and improving operational workflows. Focused on roadmap ownership and cross-functional collaboration to drive business outcomes.

Responsibilities

  • Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals
  • Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations
  • Identify gaps across processes, data, controls, usability, and automation
  • Evaluate friction points for customers and employees and propose scalable improvements
  • Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches
  • Own and prioritize the product backlog based on business value, urgency, and effort
  • Translate business needs into:
  • Requirements and process maps
  • User stories and acceptance criteria
  • UI/UX expectations and measurable outcomes
  • Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams
  • Facilitate workshops, backlog refinement sessions, demos, and decision forums
  • Ensure alignment across business and technical stakeholders
  • Participate in system testing and lead/support UAT
  • Validate delivered solutions against requirements before release
  • Coordinate release readiness, including training, documentation, and adoption activities
  • Measure outcomes against defined KPIs
  • Ensure delivered solutions drive real business improvements
  • Support post-launch optimization and continuous improvement

Requirements

  • 5+ years in product ownership, business analysis, enterprise systems, or digital transformation
  • Proven ability to prioritize competing demands and connect technology to business outcomes
  • Strong business analysis skills:
  • Process mapping
  • Requirement definition
  • User stories and acceptance criteria
  • Benefit measurement
  • Excellent stakeholder engagement skills with the ability to influence and challenge effectively
  • Experience with testing, UAT, and validating delivered solutions
  • Strong communication skills—able to translate between business and technical teams
  • Comfortable working with data and KPIs to drive decisions and measure success
  • Solid understanding of UI/UX principles in business systems

Benefits

  • Competitive salary + extended health benefits
  • Generous employee appliance discounts
  • Opportunities for career growth and development
  • Collaborative, team-oriented culture with events and volunteer programs
  • Opportunity to impact a trusted Canadian brand at scale

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridRichmondCanada

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