About the role

Product Manager overseeing KYB strategy and roadmap for Trulioo’s digital identity verification platform. Leading product discovery and launching capabilities to enhance customer onboarding globally.

Responsibilities

Strategy and roadmap for key KYB capabilities - including the prioritization trade-offs, the bets we're making, and the work we're explicitly not doing.
Customer discovery to develop a deep understanding of enterprise and SMB onboarding, risk, and compliance workflows, translating customer problems into clear product narratives, business cases, and launch plans.
Market and competitive analysis to identify where KYB needs to lead, where parity is enough, and where new product classes should be invented.
Detailed technical requirements developed with Engineering and Data teams, including APIs, platform workflows, data needs, edge cases, acceptance criteria, and trade-offs that unblock execution and support global scale.
New product launches end-to-end - partnering with Product Marketing, Sales, Customer Success, Solutions Engineering, and Support to land new capabilities with enterprise and SMB customers.
Define and manage success metrics such as adoption, conversion, verification rate, match quality, processing time, manual review reduction, revenue impact and customer satisfaction.

5+ years in product management, with a track record of shipping work that moved measurable business or customer outcomes
Technical fluency - comfortable specifying API behavior, reasoning about platform and data architecture trade-offs, and engaging with engineers as a peer on scope, edge cases, and build-vs-buy decisions
Analytical rigor - defining the right metrics, instrumenting learning loops, and using data to drive prioritization decisions
Customer discovery - regularly talking to customers and internal teams, synthesizing qualitative and quantitative signals, and separating urgent asks from durable product opportunities
Go-to-market experience taking new products from concept through launch with sales, marketing, and CS - ideally including enterprise selling motions
Stakeholder management and influence without authority across Product, Engineering, Sales, Customer Success, Support, Marketing, and Compliance, including driving durable alignment on difficult trade-offs
AI fluency as a default - you use modern AI tools to accelerate research, drafting, prototyping, and engineering communication
Clear written communication - your strategy docs and PRDs should require minimal interpretation.

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.