Operations Analyst analyzing Uline’s shipping, industrial, and packaging distribution data. Developing SQL and Power BI reporting to improve branch performance and operations.
About the role
- TuneIn technology leader operating cloud infrastructure, SRE, security, and corporate IT for its global live audio platform. Driving reliability, automation, incident response, and engineering productivity.
Responsibilities
- Lead the teams and technologies responsible for production infrastructure, cloud operations, site reliability, infrastructure automation, corporate IT, and internal technology services.
- Own TuneIn’s cloud platform, including infrastructure security, observability, operational excellence, maintenance, and cost optimization.
- Lead corporate IT functions including technology governance, incident response, and vendor management.
- Manage engineers supporting cross-functional platform capabilities and embedded engineering teams aligned to key business initiatives.
- Drive operational excellence across production systems, ensuring high availability, scalability, resiliency, security, and cost efficiency.
- Lead reliability initiatives covering observability, monitoring, alerting, incident management, disaster recovery, capacity planning, and SLOs.
- Partner with Engineering to improve deployment velocity, operational readiness, and production reliability.
- Improve CI/CD platforms, developer tooling, and self-service capabilities.
- Lead major production incidents, root cause analyses, postmortems, and corrective actions.
- Own the strategy, roadmap, and evolution of cloud infrastructure, platform services, and infrastructure automation.
- Define AWS infrastructure strategy, governance, IAM, networking, Kubernetes platform, cloud architecture, and infrastructure lifecycle management.
- Oversee production networking, DNS, cloud identity, cloud security tooling, platform services, and infrastructure automation.
- Drive cloud cost optimization, capacity planning, forecasting, and operational reporting.
- Refine, implement, and monitor security policies; facilitate security reviews, penetration testing, awareness initiatives, and bug bounty programs.
- Own and improve the incident response plan and coordinate responses during security events.
- Lead corporate IT, including endpoint management, identity and access management, SaaS administration, helpdesk operations, asset lifecycle management, and employee onboarding/offboarding.
- Oversee collaboration technologies, conferencing systems, office technology, and enterprise productivity platforms.
- Manage vendors, software licensing, renewals, procurement, and IT budget planning.
- Evaluate and implement emerging technologies, including AI-enabled productivity tools.
- Build, mentor, and develop a high-performing Technical Operations organization.
- Establish priorities, metrics, and operational processes; foster cross-functional partnerships; develop roadmaps; and communicate infrastructure health, operational metrics, security posture, and strategic initiatives to engineering leadership.
Requirements
- Professional fluency in English required.
- 10+ years of experience in infrastructure engineering, cloud operations, platform engineering, site reliability, or technical operations.
- 5+ years of engineering management experience leading technical teams.
- Experience operating large-scale production environments on AWS.
- Deep expertise with Kubernetes, containerized infrastructure, Infrastructure as Code (Terraform and/or Pulumi), and modern CI/CD platforms.
- Strong understanding of observability platforms including Datadog, Prometheus, Grafana, or similar technologies.
- Experience leading incident response, operational excellence programs, disaster recovery planning, and production reliability initiatives.
- Strong knowledge of networking, IAM, cloud security, and distributed systems architecture.
- Experience managing enterprise IT environments including identity management, endpoint management, SaaS ecosystems, and employee technology.
- Proven ability to drive automation, improve engineering productivity, and reduce operational complexity.
- Experience balancing reliability, performance, security, and cloud cost optimization.
- Excellent communication skills with technical and non-technical stakeholders.
- Hands-on technical background with credibility to guide architectural decisions while empowering engineers.
- Nice to have: experience with high-scale consumer internet or streaming platforms.
- Nice to have: experience with GitHub Actions, ArgoCD, Cloudflare, Route53, Snowflake, or similar technologies.
- Nice to have: familiarity with Zero Trust networking, modern endpoint management, and enterprise security best practices.
- Nice to have: experience managing globally distributed engineering teams.
- Nice to have: experience supporting compliance, privacy, and security initiatives.
Benefits
- Coverage of premium health plans for employees and eligible dependents, including dental and vision plans.
- Paid parental leave.
- Flexible PTO policy
- Wellness stipend.
- Technology stipend.
- Individual training and educational spending.
- WFH one-time stipend.
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