Business Application Analyst supporting the City of Hamilton’s municipal ERP, financial applications, and HRMS systems. Maintaining security, workflows, reporting, upgrades, and user support.
About the role
- Deal Desk Analyst structuring commercial agreements for Twilio’s communications platform. Building financial models and managing Salesforce/CPQ workflows for North American sales.
Responsibilities
- Analyze deal economics for standard and non-standard agreements, evaluating pricing, discounting, term length, usage commitments, and gross margin impact
- Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk
- Build, maintain, and review financial models and pricing scenarios for non-standard deal requests and senior leadership approvals
- Own the end-to-end Deal Desk workflow in Salesforce/CPQ, from quote building and pricing approvals through Order Form creation, DocuSign execution, and opportunity closure
- Ensure data integrity and policy compliance
- Establish working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity
- Educate Sales and GTM teams on contracting policies, approval matrices, and discount governance
- Collaborate with Sales and Legal on non-standard Order Form contract language, corporate risk, and revenue recognition policies
- Surface recurring deal patterns, approval exceptions, and operational friction to improve Deal Desk workflows and system efficiencies
- Occasionally travel for project or team in-person meetings
Requirements
- A Bachelor’s or Associate’s Degree plus a minimum of 2 years of experience in Corporate Finance, Financial Planning & Analysis (FP&A), Commercial Finance, or an analytical GTM/Deal Desk role; if no degree, a minimum of 4 years of relevant analytical experience is required
- Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly
- Advanced Excel/Google Sheets skills, with proven experience building intermediate financial models, logic formulas, and scenario analyses
- Ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlines
- Self-starter with a “can-do” attitude, comfortable asking clarifying questions and operating with high integrity
- Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA is desired
- Must be based in Ontario, British Columbia, or Alberta, Canada
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Incentive programs (when applicable)
- Commissions (when applicable)
- Equity grants (when applicable)
- Health and wellness benefits
- Retirement contributions
- Paid time off
- Volunteering and donation support
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