Engineering Manager leading Mercury’s banking account services and senior engineering team. Building reliable systems for customer account management and money movement.
About the role
- Senior Engineering Manager leading Twilio's Voice Media team. Driving technical strategy for core media infrastructure while maintaining industry-leading reliability and performance.
Responsibilities
- Lead a team of senior engineers developing Twilio's next-generation media processing stack
- Drive technical architecture decisions for low-latency, high-throughput media systems
- Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
- Establish engineering excellence through code quality standards, testing practices, and operational reliability
- Mentor engineers and provide technical guidance on complex media processing challenges
- Balance technical debt reduction with feature development while maintaining service reliability
- Build and evolve systems handling real-time media processing at scale
- Own service performance metrics, reliability targets, and continuous improvement initiatives
- Partner with engineering leaders to align media platform capabilities with broader Voice strategy
- Make key technology stack decisions that impact Twilio's media processing capabilities
Requirements
- 5+ years of engineering management experience leading teams building distributed systems
- Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
- Deep understanding of systems design, microservice architecture, and cloud infrastructure
- Experience managing complex technical tradeoffs between reliability, scalability, and feature development
- Track record of successfully delivering critical infrastructure projects with significant technical complexity
- Experience in improving developer velocity using AI tools
- Strong knowledge of performance optimization, reliability engineering, and operational excellence
- Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
- Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Incentive programs
- Commissions
- Equity grants
- Health and wellness benefits
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Site Engineering Manager advancing Mantel’s molten - salt carbon capture demonstration project. Managing field execution, commissioning, and performance validation for industrial decarbonization.
Site Engineering Manager delivering Mantel’s molten - salt carbon capture demonstration project. Coordinating field engineering, commissioning, contractors, and performance validation in Quebec.
Senior Engineering Manager leading OLO’s guest ordering, experimentation, and menu - quality systems. Owner’s AI platform helps local restaurants grow revenue and operate digitally.
Software Development Manager leading 5 - 6 developers at MaintainX, a mobile - first industrial work execution platform. Delivering reliable reporting, identity, access, or search products.
Engineering Manager leading Platform IAM engineers at Akamai, which powers secure cloud and edge services. Driving architecture, delivery, mentorship, and high - performing team development.
Engineering Manager leading Slice’s DevEx platform, Kubernetes infrastructure, GitOps, and CI/CD. Improving developer productivity and reliability for technology powering independent pizzerias.
Engineering Manager leading backend services, APIs, and distributed systems for Slice’s technology platform supporting local pizzerias. Building high - performing teams and improving customer and engineering outcomes.
Engineering Manager leading Slice’s DevEx platform for restaurant technology. Improving Kubernetes infrastructure, CI/CD, reliability, and developer productivity across distributed engineering teams.
Engineering Manager leading Warner Music Group’s Forward Deployed Engineering team. Driving secure AI automation, reusable tooling, and business - unit delivery across the music company.