Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Bilingual Claims Adjuster actively adjusting claims and maximizing opportunities with clients in Bathurst, Canada. Key responsibilities include investigations, negotiations, and high-level customer service.
Responsibilities
- Prompt contact and follow up with policy holders and claimants.
- Investigate the cause and report to clients with solid recommendations.
- Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
- Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
- Throughout the claims process, provide high level of customer service to clients and the insured.
- Participate and share ownership and responsibility for afterhours customer service requirements when required.
- Perform duties assigned to him/her in compliance with established work standards, policies and procedures.
Requirements
- Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
- Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
- At least 2 years' relevant experience in claims adjusting.
- Adjuster’s license, or currently pursuing CIP designation with an ongoing commitment to education and learning.
- Effective analytical skills, including identification of cause-and-effect dynamics.
- Able to draw valid conclusions and effectively communicate them.
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
- Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Benefits
- You are compensated for your billable hours and other costs.
- You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters.
- You will be supported by experienced local claims support, centralized after hours support, and dictation services.
- Your workload is balanced to ensure you can maintain a high-quality level.
- We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
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