Lifestyle Claims Adjuster at Aviva managing claims for watercrafts and RVs. Delivering exceptional customer experiences and ensuring timely claim resolutions.
About the role
- Field Claims Adjuster managing claims and ensuring business development opportunities for ClaimsPro in a hybrid environment. Providing high-level customer service and adjusting claims in Lloydminster area.
Responsibilities
- The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized.
- This involves marketing and follow-up of opportunities in a timely manner.
- Prompt contact and follow up with policy holders and claimants.
- Investigate the cause and report to clients with solid recommendations.
- Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
- Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
- Throughout the claims process, provide high level of customer service to clients and the insured.
- Participate and share ownership and responsibility for afterhours customer service requirements when required.
Requirements
- Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
- Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
- At least 2 years' relevant experience in claims adjusting
- The ideal candidate must be able to immediately qualify for a level 1 SK adjuster's license.
- Ongoing commitment to education and learning, preferably pursuing CIP designation as well.
- Effective analytical skills, including identification of cause-and-effect dynamics
- Able to draw valid conclusions and effectively communicate them.
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
- Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Benefits
- You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories
- Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit
- You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers
- You will be supported by experienced local claims support, centralized after hours support, and dictation services
- Your claims load is driven by senior executives and business development staff from coast to coast
- You are compensated for your billable hours and other costs.
- You are working in parallel with other SCM Insurance services teams
- Your workload is balanced to ensure you can maintain a high-quality level
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