About the role

Technical Writer responsible for preparing business documentation for clients in utility consulting. Work involves technical writing, client engagement, and collaboration with subject matter experts.

Responsibilities

Attend onsite client discovery sessions, document discussion topics and identify key decisions and follow up items.
Prepare recommendation reports or presentations in conjunction with internal subject matter experts.
Develop RFP, procurement and evaluation documents for utility clients.
Record technical requirements for internal and external projects or reports.
Draft reports using established document standards and templates.
Work with subject matter experts to refine and finalize reports.
Record notes in business process sessions and debrief with the internal lead.
Prepare business process documents, diagrams and flow charts for clients that are re-engineering their business processes.
Prepare, format and edit pricing spreadsheets, requirements matrices and consensus spreadsheets.
Create presentations on a variety of subjects for internal and external projects.

Bachelor of Communications or related field
3-5 years’ experience in the Utility industry in a consulting, operations or vendor capacity
3-5 years’ technical writing experience
Class G drivers’ licence
Advanced MS Office skills
Intermediate Adobe Acrobat skills
Expert knowledge of company documentation standards
Advanced knowledge of Util-Assist’s consulting practices and services
Advanced knowledge of metering infrastructure and related utility systems
Intermediate knowledge of the utility industry, operations and regulatory considerations
Intermediate knowledge of company policies, processes and practices
Intermediate knowledge of contract documentation including Statements of Work and Master Service Agreements
Basic knowledge of the Employment Standards Act and Occupational Health & Safety Act

Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.
Summer Hours Program: Flex your schedule to enjoy extra days off from June to August
Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off
Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running.
Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, a Health Care Spending Account, and recognition as one of the Best Places to Work for Mental Wellness in 2026
Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters.
Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.
Competitive Compensation: Receive a pay package that recognizes your expertise and contributions.
Comprehensive Benefits: Access generous health and dental coverage with low premiums, and RRSP matching to support your long-term goals.
Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.