Technical Writer creating and maintaining user - facing documentation for application releases at PCL Constructors Inc. Collaborating with cross - functional teams to ensure clarity and accuracy in documentation.
About the role
- Technical Writer responsible for preparing business documentation for clients in utility consulting. Work involves technical writing, client engagement, and collaboration with subject matter experts.
Responsibilities
- Attend onsite client discovery sessions, document discussion topics and identify key decisions and follow up items.
- Prepare recommendation reports or presentations in conjunction with internal subject matter experts.
- Develop RFP, procurement and evaluation documents for utility clients.
- Record technical requirements for internal and external projects or reports.
- Draft reports using established document standards and templates.
- Work with subject matter experts to refine and finalize reports.
- Record notes in business process sessions and debrief with the internal lead.
- Prepare business process documents, diagrams and flow charts for clients that are re-engineering their business processes.
- Prepare, format and edit pricing spreadsheets, requirements matrices and consensus spreadsheets.
- Create presentations on a variety of subjects for internal and external projects.
Requirements
- Bachelor of Communications or related field
- 3-5 years’ experience in the Utility industry in a consulting, operations or vendor capacity
- 3-5 years’ technical writing experience
- Class G drivers’ licence
- Advanced MS Office skills
- Intermediate Adobe Acrobat skills
- Expert knowledge of company documentation standards
- Advanced knowledge of Util-Assist’s consulting practices and services
- Advanced knowledge of metering infrastructure and related utility systems
- Intermediate knowledge of the utility industry, operations and regulatory considerations
- Intermediate knowledge of company policies, processes and practices
- Intermediate knowledge of contract documentation including Statements of Work and Master Service Agreements
- Basic knowledge of the Employment Standards Act and Occupational Health & Safety Act
Benefits
- Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.
- Summer Hours Program: Flex your schedule to enjoy extra days off from June to August
- Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off
- Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running.
- Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, a Health Care Spending Account, and recognition as one of the Best Places to Work for Mental Wellness in 2026
- Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters.
- Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.
- Competitive Compensation: Receive a pay package that recognizes your expertise and contributions.
- Comprehensive Benefits: Access generous health and dental coverage with low premiums, and RRSP matching to support your long-term goals.
- Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.
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