Learning specialist designing digital and live employee development experiences for The Dufresne Group, a Canadian home furnishings retailer. Managing LMS content, learning analytics, facilitation, and capability - building initiatives.
About the role
- Training Specialist delivering a best-in-class training experience at Vena Solutions for customers, partners, and employees while facilitating live training sessions and supporting development of materials.
Responsibilities
- Facilitate live (primarily remote) instructor-led training and webinars to customers, partners and internal teams with a focus on improving Vena product mastery.
- Utilize principles of instructional design, technology, and adult learning theory to design learning curriculum, tools, or other instructional resources
- Create, revise and edit high-quality training materials using a variety of formats to support and make continuous improvements to the customer journey.
- Demonstrate subject matter expertise and best practices in the Vena product, seeking opportunities to upskill product knowledge via product updates and releases.
- Work closely with cross-functional teams, including Product & Technology, Customer Success, and Marketing to align training programs with organizational goals.
- Communicate best practices across the team to promote continuous development of training initiatives related to customer implementations.
- Maintain accurate and up-to-date training records in the Learning Management System (LMS).
- Partner with Training Operations team to respond to internal and customer inquiries, provide support through the learning inbox, and assist with learner and session management.
- Travel (as needed) to client events and site visits
- Other duties as assigned.
Requirements
- 2+ years of experience in training/consulting, preferably within a SaaS-based environment.
- Strong presentation skills both live and on camera/audio, with the flexibility to match style to audience persona.
- Able to apply adult learning theories to classroom situations.
- Excellent written/verbal communication skills with the ability to convey complex technology in a clear, concise, and effective manner for a wide range of audiences.
- You are proficient in the use of Microsoft Office suite including Word, Excel, and PowerPoint, alongside proficiency in leading web-based meetings
- Ability to understand and adapt to various audiences within the Organization (diverse individuals, groups, and levels of expertise).
- Great mindset for identifying ways to improve existing processes to support scalability and growth.
- Eagerness to learn, proven ability to quickly adapt and learn new software programs.
- A motivated self-starter with a high energy level and ability to work independently within team projects.
- Excellent attention to detail particularly within instructional content.
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