Build & Release Support Engineer – CI/CD

Posted 3 days ago

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About the role

  • Build & Release Support Engineer supporting Maven, Docker, Jenkins, Artifactory, and Spinnaker CI/CD systems. Unblocking developers for Virtasant, a global cloud, data, and engineering services company.

Responsibilities

  • Manage Slack threads and tickets, approximately 50/50
  • Triage build failures, broken pipelines, dependency issues, and configuration errors
  • Provide fast, accurate context before escalating
  • Diagnose complex build, packaging, or artifact problems independently
  • Investigate Maven builds, Java compilation, Docker images, Artifactory repositories, Jenkins jobs, and Spinnaker pipelines
  • Provide structured guidance throughout incidents
  • Complete thorough analyses before escalating issues
  • Gather required details and produce high-quality escalation tickets
  • Maintain and refine FAQs and internal documentation
  • Create problem–solution one-pagers for recurring issues
  • Document newly solved problems thoroughly
  • Coordinate multi-user incidents involving large build failures
  • Communicate during investigation, root-cause analysis, and resolution
  • Handle multiple developer inquiries and parallel issues
  • Participate in weekly team meetings reviewing escalated tickets

Requirements

  • 2–5 years in Build/Release Engineering, DevOps, SRE, or software development
  • Git proficiency
  • CI/CD tooling expertise, including Jenkins, GitHub Actions, or GitLab CI
  • Build and Release engineering fundamentals
  • Maven and Java build tooling
  • Understanding of the software supply chain lifecycle
  • Experience supporting artifact repositories such as Artifactory or Nexus
  • Experience with Spinnaker or similar deployment orchestration
  • Strong troubleshooting ability
  • Clear written and spoken communication
  • SDLC understanding
  • Unix and Linux command-line proficiency
  • Scripting with Python or Bash
  • Container knowledge, including Docker or Kubernetes
  • Strong Linux skills, scripting, Git, and containers
  • Solid Linux/Unix experience
  • Experience with build tools such as Maven or Gradle, containers, and artifact management systems
  • No CI/CD experience or poor communication are disqualifiers
  • Monitoring tools such as Prometheus/Grafana are nice-to-haves
  • Prior SRE experience is a nice-to-have

Benefits

  • Remote-first, trust-based culture
  • Constant learning and rapid skill growth
  • Hands-on technical problem solving
  • High autonomy and respect for your time
  • Exposure across multiple clients and modern systems
  • Meaningful, impactful technical challenges
  • Directly unblocking developers across a global organization

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

DockerGradleGrafanaJavaJenkinsKubernetesLinuxMavenPrometheusPythonSDLCSpinnakerUnix

Location requirements

RemoteMexico

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