Security Principal at Optiv designing AI security solutions for clients, leveraging advanced security services and technologies. Driving pipeline generation and maintaining strong client relationships as a trusted advisor.
About the role
- Senior Manager leading a cross-functional team for fraud investigations and risk management at Wealthsimple. Focusing on operational leadership, process optimization, and data-driven insights.
Responsibilities
- Lead and scale multiple operational teams, including fraud investigations, card disputes, and document excellence, ensuring close collaboration with risk-related client support functions.
- Design and implement optimized workflows and processes. Leverage automation, AI, and other scalable tools and strategies to reduce case resolution times while simultaneously boosting accuracy and efficiency.
- Own and drive key performance outcomes, such as adherence to Service Level Agreements (SLAs), case accuracy, overall customer satisfaction, and fraud loss recovery efforts.
- Utilize data-driven insights to proactively identify trends and opportunities that enhance fraud detection capabilities.
- Act as a critical cross-functional partner to Product, Engineering, and Compliance teams, actively contributing to the definition and execution of comprehensive fraud and risk strategies.
- Build and mentor a diverse team of leaders and specialists, cultivating a high-trust culture focused on collaboration and continuous improvement.
- Anticipate project risks, effectively negotiate with key decision-makers, and skillfully balance business requirements against technical constraints, particularly in the context of large-scale and complex business needs.
Requirements
- Bachelor's degree in Business, Engineering, or a related field
- Domain experience - 7+ years of experience in strategy, operations, product management, fraud investigation, or a related role within Tech or financial services
- 5+ years of experience managing and scaling teams
- Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, Grafana etc.)
- SQL proficiency is highly preferred.
- Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
Benefits
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
- 90 days away: work outside Canada for up to 90 days per year
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
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