Engineer developing AI - powered cloud - native software solutions for clients at Softchoice. Focusing on cloud, data, and innovative software development.
About the role
- Website Builder at WellnessLiving creating AI-assisted websites for health and wellness businesses. Managing customer accounts and iterating based on feedback through the entire build process.
Responsibilities
- Manage a portfolio of customer accounts and build websites from brief to launch using our AI-assisted vibe coding infrastructure and emerging technologies
- Participate in customer intake conversations, asking the right questions to surface what a successful implementation should look like before a build begins
- Translate customer vision and requirements into well-structured, functional websites by working closely with customers throughout the process
- Iterate on builds based on customer feedback, balancing responsiveness with scope discipline
- Keep your account queue organized and up to date so nothing slips and deadlines are met consistently
- Own end-to-end communication with customers throughout the build, from intake through to launch sign-off, keeping them informed and confident at every stage
- Lead structured touchpoints at key milestones, intake, mid-build review, and pre-launch walkthrough, so customers always know where their project stands and what comes next
- Send timely, professional updates using consistent messaging that reflects our commitments, manages expectations clearly, and proactively addresses questions before they become blockers
- Handle scope changes and evolving requirements directly with customers, clearly communicating trade-offs and timelines so nothing surfaces at the wrong moment
- Escalate complex issues or at-risk accounts to leadership early, with clear context and a recommended path forward rather than waiting for problems to compound
- Establish and document communication standards for the team, including message templates, update cadences, and tone guidelines, so every customer receives a consistently excellent experience regardless of who is handling their account
- Define and champion follow-up protocols: when to reach out, what to say at each project stage, and how to re-engage customers who go quiet, turning these into repeatable, team-wide habits
- Build and maintain usability and QA checklists that the team applies consistently before every handoff and launch, raising the baseline quality of every website we deliver
- Actively share what’s working in your own customer workflows, contributing to a growing library of team best practices that other Specialists can adopt and build on
- Participate in retrospectives and process reviews, identifying gaps in our delivery or communication standards and proposing concrete improvements that make the whole team better
- Work within our AI-assisted code workflow, using AI tooling to build efficiently and at pace
- Bring an AI-first mindset to your daily work, actively looking for ways to use emerging tools to do the job better
- Contribute to team process discussions, sharing what is working and flagging where the workflow can improve
Requirements
- AI-centric mindset: you default to AI-first thinking and are comfortable building in an environment where the tooling evolves quickly
- Hands-on experience building websites using AI-assisted development tools
- Clear, professional written communication skills, particularly in a customer-facing context
- Strong personal organization: you manage your own queue, hit your deadlines, and flag problems early
- Experience with AI-assisted development tools such as Claude Code or similar environments
- Background in customer success, digital agency work, or SaaS onboarding
- Familiarity with project management tools such as Asana or Jira
- Experience in the health, wellness, or fitness software space would be an asset
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Principal Director for HR Advisory Services at McLean & Company. Focusing on HR Technology and AI, facilitating workshops, and providing strategic advice.
VP, AI Advisory leading Architech's AI Growth Pod, focusing on AI transformation and consultative sales for mid - market organizations.
AI Strategy Research Assistant at The Weather Network supporting AI & Data Solutions. Assisting in market intelligence and data gathering for fiscal planning.
Senior Manager driving Agentic AI and Automation solutions for TELUS Digital. Managing teams and enhancing customer experiences through intelligent automation initiatives.
Senior, Tech Risk and AI Automation at Reddit driving AI - first internal audit and risk function through AI and automation. Collaborating with Engineering and IT to enhance compliance programs for SOX and security testing.
AI Technical Specialist at Teck automating AI intake and analysis processes. Collaborating within Data Science team to ensure governance and performance of AI portfolio.
Accelerated training program for developers to build real AI automation tools. Learn integration of various APIs and create live AI tools on the TraceSecure platform.
Mentis AI is recruiting Primary Care Physicians for an AI project starting soon. Work remotely and shape the future of healthcare AI tools with your expertise.
AI Team Manager leading AI initiatives for M - Files' document management system. Overseeing a team to integrate scalable AI capabilities in products for global knowledge workers.