Client Service Manager II enhancing pharmacy operations and supporting pharmacy clients at TELUS Health. Collaborating with internal teams and delivering innovative pharmacy solutions for better patient care.
About the role
- Senior Solutions Engineer partnering with customers and teams to design solutions at Wisedocs. Responsible for delivering effective solutions for complex enterprise use cases.
Responsibilities
- Lead discovery to understand customer workflows, constraints, and goals
- Design clear, practical solution approaches that leverage Wisedocs’ capabilities
- Structure ambiguous problems into actionable solution plans
- Ensure proposed solutions are both valuable to the customer and feasible to deliver
- Lead solution-oriented demos, workshops, and proof-of-concept engagements
- Help customers understand how Wisedocs fits into their workflows and drives outcomes
- Build credibility through a strong understanding of customer needs and use cases
- Partner with Product to share grounded, actionable insights from customer engagements
- Help identify patterns in enterprise use cases that inform roadmap decisions
- Collaborate on shaping solutions where product capabilities are evolving
- Work closely with Customer Success/Services to scope implementations
- Ensure alignment between solution design and delivery approach
- Identify and communicate risks, dependencies, and constraints early
- Contribute to solution playbooks and reusable patterns for common use cases
- Support Sales and CS with guidance on positioning and solution approaches
- Share insights that improve how Wisedocs sells and delivers solutions
- Strengthen relationships with Wisedocs’ largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through
- Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows
- Reduce operational friction and escalations through early risk identification and structured intervention
- Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments
Requirements
- 5+ years of experience as a Solutions Engineer or Sales Engineer in an enterprise SaaS environment
- Experience in regulated industries such as healthcare, insurance, or legal
- Strong solution design and problem-solving skills
- Technical aptitude, including understanding of integrations, APIs, and system workflows
- Experience working cross-functionally with Sales, Product, and Customer Success teams
- Ability to communicate complex concepts clearly to diverse audiences
- Experience working with AI tools, workflows, or prompting techniques
Benefits
- Flexible hybrid environment with the option to collaborate in-person at our Toronto HQ.
- Modern employee benefits, including health and dental coverage
- Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.
- An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.
- Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.
- Company events
- Generous Paid Time Off
- Paid Sick Days
- Casual Dress code
- Employee Referral Bonus
- Tuition Assistance
- Plus, many other Recognition Programs!
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