Scheduling and Sales Specialist converting warm leads into hearing-care appointments. Supporting HearCANADA clinics across Canada through CRM management, promotions, and KPI-driven sales.
Responsibilities
Contact prospective clients using warm leads to book appointments with hearing care professionals at clinics across Canada
Identify client needs and sales opportunities
Introduce promotions and book hearing care appointments
Meet and exceed daily KPIs and overall targets while following HearCANADA interaction standards
Participate in daily and weekly team meetings to share feedback and practice sales skills
Maintain a high-volume calling plan
Update pertinent client information in the appointment system/CRM
Communicate and work effectively with clinic teams to maximize booking schedules
Requirements
1+ years experience in inside sales or high-volume appointment scheduling
Health industry experience considered an asset
Ability to exercise empathy and lead conversations to obtain client bookings with individuals experiencing hearing loss
Effective communication in English, both verbally and in writing
Bilingualism in French considered a definite asset
Highly motivated and goal-driven to exceed KPIs
Prior experience with CRM systems and willingness to learn new software and tools
Strong integrity, professionalism, and work ethic
Ability to work independently
Ability to showcase values of innovation, passion for positive impact, and teamwork
Availability to work the posted schedule on an ongoing basis, with some Saturday coverage as required
Benefits
Quarterly bonus entitlement
Employer-funded health, dental, and vision benefits starting on day one
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