Retail Shift Leader overseeing daily operations, staff, sales, customer service, and inventory at High Tide’s Canna Cabana cannabis store.
PU
Virtual Member Experience Specialist, Member Service Centre – 15-Month Term
Posted last month
About the role
- Virtual Member Experience Specialist serving Prospera credit union members by phone, email, and chat. Promoting digital banking and recommending financial products and services.
Responsibilities
- Greet customers and assist them over the phone, email, and chat
- Establish rapport and address service inquiries and customer concerns
- Develop positive customer relationships and identify opportunities to deepen them
- Demonstrate the value of digital and self-service channels
- Educate customers on digital and self-service banking transactions
- Refer customers to account managers and external business partners
- Handle transactions and open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services
- Participate in sales meetings
- Maintain accurate sales and service activity records in the customer relationship management system
- Support and participate in community initiatives
Requirements
- Experience in a customer-facing role within a fast-paced work environment
- At least 1–3 years' experience in a financial service role
- Experience providing customer service in a high-volume remote/call center environment highly regarded
- 'Can do' front line/customer service mindset
- Strong interest in a career in financial services
- Capacity and passion for learning
- Strong team orientation
- Excellent communication and relationship-building skills
- Keenness to grow and help others
- Demonstrable interest in community involvement
- Employment subject to background checks, including enhanced criminal, credit, and reference checks
Benefits
- Flexible Benefits Program
- Defined Contribution Retirement Plan
- Vacation, Personal and Wellness time
- Two Vacation Bonus Days
- Professional development opportunities
- Supportive, collaborative work environment
- Accommodation support during the hiring process
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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