Marketing Communications Manager shaping Xero’s Canadian brand through media, content, and social campaigns. Connecting small businesses and advisors with Xero’s accounting platform.
Responsibilities
Build Xero’s profile and deepen customer connection across Canada.
Turn regional priorities and global campaigns into Canadian storytelling across earned media, customer communications, content, thought leadership, and social media.
Elevate local customer stories and secure high-impact media opportunities.
Establish a consistent communications rhythm across earned media, customer stories, thought leadership, and social channels.
Create and adapt messaging, pitches, Q&As, and thought leadership pieces for Canadian audiences.
Build and activate a pipeline of local customer success stories, testimonials, and advocacy opportunities.
Direct day-to-day agency workflows and track campaign performance alongside global and regional teams.
Report to the Head of Marketing, Canada, and collaborate with sales, customer success, product marketing, and global brand teams.
Manage external PR and social agencies to deliver integrated communications.
Requirements
Strong background delivering hands-on communications or marketing campaigns across earned, owned, and social media.
Exceptional writing and editing skills, with the ability to turn complex topics into clear, engaging narratives.
Experience managing agency partners from initial brief through execution and measurement.
Sound judgement in managing fast-paced or sensitive issues, protecting brand trust and accuracy.
Solid project management skills with proven ability to navigate matrixed global environments and adapt strategy for local relevance.
Genuine interest in SaaS, technology, and supporting the needs of small businesses and their advisors.
Benefits
Variable Pay: Permanent employees are eligible to participate in annual bonus and equity (RSU) programs; performance-based cash or equity incentives may also be available depending on role level and company performance.
World-class health, wellness, and retirement programs.
Wellbeing days.
Generous leave.
Dedicated professional development budgets.
Flexible hybrid working model with remote working options.
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