Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- Director of Data Strategy at YORK1 overseeing data governance and AI enablement. Leading digital transformation and enterprise analytics initiatives for operational efficiency and growth.
Responsibilities
- Define and lead York1’s enterprise data strategy, governance framework, and roadmap.
- Oversee data architecture, integration, and consolidation across multiple ERP and business systems.
- Establish and enforce data quality standards, metadata management, and master data governance.
- Ensure scalable, secure, and high-performance data environments that support business growth.
- Lead enterprise reporting, dashboards, and analytics delivery across business units.
- Develop predictive analytics capabilities to support forecasting, operational planning, and decision-making.
- Oversee the design and delivery of data visualization solutions and executive reporting frameworks.
- Monitor KPIs and ensure consistent, trusted reporting across all functions.
- Develop and execute York1’s AI and automation strategy, including RPA implementation.
- Identify and prioritize AI use cases to improve operational efficiency, cost reduction, and productivity.
- Partner with business leaders to embed AI-driven insights into core workflows and decision-making processes.
- Evaluate and implement emerging technologies, including machine learning and intelligent automation tools.
- Provide strategic oversight of ERP and business systems including Trux, Nylus, Jonas, HubSpot, and others.
- Ensure system integration supports a unified data ecosystem and single source of truth.
- Collaborate with IT leadership to modernize legacy systems and enable scalable digital platforms.
- Act as a trusted advisor on data, analytics, and automation strategy.
- Drive digitization of paper-based workflows and manual business processes.
- Enhance collaboration tools and knowledge management systems across the organization.
- Partner with executive leadership on budgeting, forecasting, and strategic planning using data-driven insights.
- Provide regular updates to senior leadership on data initiatives, AI adoption, and digital transformation progress.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Data Science, or related field (Master’s preferred).
- 8+ years of progressive experience in data management, analytics, ERP systems, or enterprise technology roles.
- Strong experience in enterprise data strategy, governance, and analytics leadership.
- Proven expertise in SharePoint administration and enterprise content management.
- Advanced knowledge of SQL and relational database systems.
- Demonstrated experience with BI tools (e.g., Power BI, Tableau) and data visualization frameworks.
- Strong understanding of AI, machine learning, and RPA technologies and their business applications.
- Experience leading enterprise digital transformation initiatives.
- Strong leadership, communication, and stakeholder management skills.
- Commitment to continuous learning in emerging technologies including AI, cybersecurity, cloud platforms, and agile methodologies.
Benefits
- Health and dental coverage for yourself and your dependents
- RRSP matching to help you plan for the future
- Ongoing training and development to support your growth and career progression.
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