Salesforce Solution Architect advising Canadian Public Sector enterprises on Salesforce architecture and implementations. Leading customer workstreams, risk resolution, and business - value - driven platform solutions.
About the role
- Solutions Manager leading onboarding and implementations for enterprise customers at Zip. Collaborating with product and engineering teams to ensure customer satisfaction and success.
Responsibilities
- Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
- Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
- Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
- Proactive project management across many customers, to manage requirements and tasks across onboardings
- Delegate and oversee project-related activities to supporting solutions and technical consultants.
- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
- Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
- Continuously improve the post-sales processes to help our customers accelerate the time to value
Requirements
- 6+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
- Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
- Fantastic communication skills
- Extreme attention to detail and pride yourself in being incredibly proactive
- Experience working with product and engineering teams
- You’re able to push back and still make people happy
- Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
- Willing to do whatever it takes to make Zip and its customers happy.
Benefits
- 📈 Start-up equity
- 🦷 Health, vision & dental coverage
- 🚠 Team building events & happy hours
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
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