Property claims representative investigating complex claims and fraud for Intact, a Canadian insurer. Coordinating coverage analysis, settlements, repairs, and claims reporting.
ZI
Claims Specialist I / Senior Claims Specialist, Property
Posted 7 months ago
About the role
- Claims Specialist or Senior Claims Specialist managing moderate to high complexity commercial property claims at Zurich Canada in a supportive, values-driven workplace.
Responsibilities
- Document the claim file by accurately capturing and updating data/information in accordance with best practices for commercial claims with moderate to high exposure and complexity.
- Use judgment to review policies and determine coverages by analyzing applicable terms and assessing whether the claim is covered.
- Work toward prompt claim resolution by developing a file strategy, performing evaluations, and escalating issues as needed.
- Establish timely reserves and conduct ongoing review throughout the claim lifecycle, within your authority, by estimating and validating claim values.
- Meet quality standards by following best practices.
- Deliver customer service through proactive communication, responding to inquiries, following client protocols, and participating in marketing efforts as required.
- Manage expenses by working within approved vendor networks and controlling the scope of work assigned to external service providers.
- Contribute to profitable growth by providing risk insights, trend analysis, and reporting to the business unit or client as needed.
- Maintain professional and technical knowledge by participating in training opportunities, staying current on industry trends, networking, and engaging with professional associations.
Requirements
- Bachelor's degree and 3 or more years' experience in claims or insurance OR
- Zurich Certified Insurance Apprentice, including an associate diploma, and 3 or more years' experience in claims or insurance OR
- Completion of the Zurich Claims training program and 3 or more years' experience in claims or insurance OR
- High school diploma or equivalent and 5 or more years' experience in claims or insurance AND
- Obtaining and maintaining the required claims adjuster license
- Knowledge of insurance regulations, markets, and products
- Proficiency in Microsoft Office
Benefits
- Comprehensive health/benefits plan with multiple coverage levels
- Four weeks of vacation per year
- Four personal days per year
Job title
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