Staff Product Manager building Affirm’s consumer loyalty program for its buy - now - pay - later platform. Launching rewards, tiers, and engagement loops while optimizing program economics and retention.
LP
Product Owner- Credit Cards
Posted via LinkedIn Recruiter (not a company profile)
Posted 8 months ago
About the role
- Product Owner for Credit Cards leading strategy & delivery of servicing features. Links business goals with tech capabilities to drive digital transformation in banking.
Responsibilities
- Define and communicate the product vision and roadmap for Credit Card Servicing, aligned with the overarching Assisted Channels Platform strategy. Own the entire product lifecycle, including ideation, backlog management, development, testing, deployment, and retirement, collaborating closely with Product and Process Managers. Develop and maintain a prioritized product backlog that maximizes business value and enhances the customer journey, utilizing measurable prioritization frameworks. Establish and monitor key performance indicators (KPIs) and Objectives and Key Results (OKRs) to track product success and areas for improvement. Serve as the voice of the customer and the user experience owner by engaging with frontline teams, technology partners, and senior leadership to clarify requirements and acceptance criteria. Facilitate product discovery workshops, sprint reviews, and periodic roadmap presentations to stakeholders. Prioritize features that address pain points and streamline assisted channel interactions. Ensure platform stability and seamless integration across systems to boost frontline productivity and customer satisfaction.
Requirements
- 3–5 years of experience as a Product Owner or in product management within the financial services or retail banking sector. Strong background in credit card products and services. Proficiency with Agile methodologies and tools such as Jira and Confluence. Excellent communication and stakeholder management skills, with a proven ability to make informed decisions. Familiarity with assisted channel technologies and platforms is advantageous. Analytical mindset with experience using data to guide product decisions, performance tracking, and benefit realization. Knowledge of digital transformation trends and omnichannel strategies. Experience managing complex IT delivery processes and system integrations.
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