Product Manager improving Best Buy Canada’s merchandising and inventory planning technology. Driving assortment, forecasting, replenishment, and inventory solutions across enterprise teams.
About the role
- Hardware Product Manager leading the full lifecycle of smart devices for 1VALET, impacting strategy and customer experience.
Responsibilities
- Own the end-to-end lifecycle of all hardware products: concept, design, validation, certification, manufacturing, launch, field performance, and end-of-life
- Define and maintain hardware product roadmaps aligned with company strategy, customer needs, and software platform evolution
- Lead the Hardware Squad and ensure tight collaboration across production, QA, support, and software
- Set priorities, define deliverables, and drive execution across multiple hardware initiatives
- Ensure alignment between hardware, firmware, and software teams
- Work closely with manufacturing partners, cost optimization, and production readiness
- Own quality standards, test strategies, and field reliability metrics
- Oversee certification and compliance (e.g., FCC, IC, CE, safety standards)
- Manage hardware component lifecycles, supplier risks, and EOL planning
- Ensure on-time delivery to internal deployment teams
- Partner with Operations and Support to continuously improve installation experience, reliability, and maintainability
- Own root-cause analysis for hardware-related issues and drive corrective actions
- Collaborate with Engineering, Product, Sales, Support, and Leadership to align priorities
- Support Sales and Customer Success with technical enablement, roadmap clarity, and customer communications
- Present hardware strategy, risks, and progress to executive leadership
Requirements
- 5+ years of experience in hardware product management or equivalent roles (embedded systems, IoT, electronics, or smart devices)
- Proven ownership of customer-facing hardware products at scale
- Experience managing cross-functional teams spanning hardware, firmware, and software
- Experience using AI-assisted tools (e.g., Replit AI, Claude, or similar) to accelerate product discovery, documentation, analysis, and execution
- Strong understanding of electronics, embedded systems, manufacturing processes, and hardware validation
- Ability to translate complex technical constraints into clear product decisions
- Familiarity with certifications, regulatory compliance, and quality frameworks
- Comfortable working with suppliers and contract manufacturers
- Strong decision-maker with a bias toward execution
- Excellent communicator across technical and non-technical audiences
- Able to balance long-term product vision with short-term delivery realities
Benefits
- High autonomy and clear ownership
- Work hands-on in a dedicated R&D lab
- Direct impact on company strategy and customer experience
- Collaborate with strong engineering and product teams in a fast-growing PropTech company
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