Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- AI Operations Manager at Achievers overseeing AI revenue strategy from use case to deployment. Collaborating across teams to design and manage effective AI-driven revenue generating agents.
Responsibilities
- Own the AI roadmap: use case discovery, build, deployment, adoption, and impact measurement.
- Design, deploy and manage revenue generating agents
- Architect and automate workflows that eliminate manual GTM tasks across AEs, SCs, SDRS, BDRs, and CSMs.
- Continuously evaluate and implement IC facing tools, replacing underutilized capabilities with higher impact alternatives.
- Manage agents like employees with defined scope, performance metrics, and ongoing tuning.
- Report on revenue impact, time saved, pipeline influenced, and adoption for every agent deployed.
- Establish responsible AI guardrails: data access, privacy, prompt/output review, and human in the loop checkpoints.
- Must abide by Achievers Generative AI Usage Policy and related policies.
Requirements
- Education in analytics and software development
- Experience in technology industry required
- Proven track record designing and deploying AI powered agent workflows for revenue or sales operations.
- Hands on experience with AI tools and orchestration frameworks
- Deep familiarity with the modern sales tech stack as both a user and integrator
- Able to bridge technical depth with business context and communicate clearly to frontline sellers and executive stakeholders.
- Prior quota carrying IC experience (AE, SE, or similar) with firsthand grasp of the workflows these agents will support is a nice to have.
Benefits
- Rewards for your impact through our Recognition and Rewards program
- Health Benefits and Life Insurance Coverage beginning on your first day
- Parental Leave Top-up
- Employer matched RRSP contributions
- Flexible Vacation to recharge, so you can bring your best
- Employee and Family Assistance Program offering mental health, legal, and financial counselling
- Supported professional development and career growth (Linkedin Learning, mentorship)
- Employee-Led Employee Resource Groups that celebrate our diversity
- Regular events designed to build connection, belonging, and well-being
- Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
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