Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
AI
Bilingual Test Support Agent – On-Demand Contract Work
Posted 2 days ago
About the role
- Bilingual Test Support Agents helping applicants troubleshoot and complete Acuity Insights’ Casper assessments. Monitoring live tests and reviewing IDs and recordings remotely across Canada.
Responsibilities
- Support applicants in real time while they complete Casper tests
- Answer applicant questions and provide clear guidance in English and French
- Troubleshoot common technical issues involving internet connections, browsers, or test access
- Reassure confused, anxious, frustrated, or upset applicants and help them get back on track
- Monitor live tests to ensure rules are followed
- Connect with applicants when issues need to be addressed and flag matters for further review
- Answer applicant questions and resolve issues outside scheduled tests
- Review applicant ID submissions
- Review test recordings when events require closer examination
- Share feedback on recurring problems and experience improvements
- Complete paid onboarding, online training, and two to three shadowing sessions before independently supporting tests
Requirements
- Live anywhere in Canada
- Be legally able to work in Canada
- Strong English and French skills, both written and spoken
- Reliable computer and internet connection
- Smartphone for two-factor authentication
- Availability to support the live test schedule, mostly evenings and weekends in Eastern Time, with occasional early-morning sessions
- No plans to apply in the near future to a school or program that requires Casper
- Thoughtful use of AI in applications; final application must reflect the applicant’s own experiences, ideas, and voice
Benefits
- Flexible, part-time remote work
- Minimum of 4 paid hours each week
- Paid training and shadowing
- Live onboarding session
- Online training modules
- All required training and shadowing time is paid
- Acuity pays twice per month
- Flexible work that can fit alongside school, another job, or other commitments
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Experience level
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Degree requirement
No Education Requirement
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