Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
About the role
- Customer Service Representative supporting forex and crypto customers through email, chat, and phone. Troubleshooting issues and improving customer experience on a fully remote international team.
Responsibilities
- Respond to customer queries promptly and efficiently through emails, live chat and phone calls
- Collaborate with various departments to address complex problems and escalate issues when necessary
- Follow up with customers to ensure their concerns are resolved
- Perform troubleshooting using different diagnostic techniques
- Record and document repetitive issues to contribute to process improvement
- Generate FAQ articles, user manuals, and tutorials
- Provide guidance to current and prospective clients regarding additional products and services
- Identify and execute initiatives to improve the overall customer experience
Requirements
- Experience in fintech (forex/crypto)
- 1+ years of online customer support experience
- Excellent written and oral English
- Excellent interpersonal and communication skills
- Ability to manage or navigate stressful situations
- Experienced with using customer service software, tools and databases
- Availability for 2/2 shifts from 4pm–4am GMT
- CV must be provided in English
Benefits
- 100% remote job at any place you wish
- Competitive salary based on your experience
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
- Opportunity to work in international and cross-functional team with challenging and in-demand product
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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