Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
About the role
- Software Support Specialist providing Level 2 and 3 support for Square 9’s AI-driven document and content management platform. Troubleshooting deployments and collaborating with development and QA teams.
Responsibilities
- Provide Level 2 and 3 customer support for deployment and usage-related software issues
- Resolve and troubleshoot software problems using custom internal ticketing tools
- Collaborate with development and QA teams on issue resolution
- Author and maintain knowledge base articles on common service issues
- Manage multiple support projects with attention to detail
- Communicate effectively with customers and internal teams
- Support customers and resellers deploying document and content management solutions
- Gain hands-on experience with Microsoft .Net-based technologies
Requirements
- Entry-level experience in technical support or customer-facing roles
- High School Diploma or equivalent
- Strong verbal and written technical communication skills
- Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
- Demonstrated customer service and problem-solving abilities
- Experience with SQL Server and database management (preferred)
- Ability to build consultative relationships with customers and resellers (preferred)
- Comfort with public speaking and presentations (preferred)
- Self-starter with strong organizational skills (preferred)
- Criminal Background Check Required
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Experience level
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