Senior Customer Experience Manager scaling DTC ecommerce support, fulfillment, and AI automation. Leading international teams and improving customer operations through data - driven systems.
About the role
- Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
Responsibilities
- Maintain payroll documentation, processing workpapers, audit files, and electronic records across shared platforms
- Prepare payroll templates, reporting tools, processing trackers, and recurring support materials throughout the payroll cycle
- Perform payroll-related data entry and review employee payroll information for completeness and accuracy
- Identify discrepancies involving employee records, timekeeping, leave administration, and payroll coding, escalating issues as needed
- Conduct routine timecard and payroll audits, document exceptions, and prepare supporting analysis
- Compile audit logs, exception reports, and payroll validation documentation
- Generate recurring payroll reports, data extracts, and reporting packages for stakeholders and internal team members
- Maintain payroll dashboards, trackers, and reporting resources
- Monitor payroll support channels and route employee inquiries to appropriate resources
- Assist with ticket management, service request tracking, and payroll issue resolution
- Provide accurate administrative and operational support throughout the payroll cycle
Requirements
- High School Diploma or equivalent required
- Associate's degree or coursework in Accounting, Business Administration, Human Resources, Finance, or a related field preferred
- 0-2 years of experience in payroll, administrative support, customer service, accounting, human resources, or a related function
- Experience with data entry, reporting tools, or business systems preferred
- Internship, co-op, or payroll support experience is a plus
- Strong attention to detail with a commitment to accuracy and quality
- Ability to manage multiple priorities and meet recurring deadlines
- Strong organizational and documentation skills
- Proficiency with Microsoft Excel and Microsoft Office applications
- Ability to handle sensitive and confidential employee information appropriately
- Strong written and verbal communication skills
- Customer-focused mindset with a willingness to support employees and business partners
- Ability to learn new systems, processes, and technologies quickly
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
- Eligible for overtime as a non-exempt position
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Software Support Specialist providing Level 2 and 3 support for Square 9’s AI - driven document and content management platform. Troubleshooting deployments and collaborating with development and QA teams.
Member service representative supporting Access Credit Union members across Manitoba branches. Handling inquiries, administrative support, referrals, and community - focused business development.
Remote Customer Service Representative supporting travelers and insured members with travel insurance claims. Coordinating healthcare services, explaining coverage, and documenting client interactions.
Väderstad aftermarket support and training coordinator supporting agricultural dealers, customers, and employees. Planning product training, demonstrations, service support, and learning programs across North America.
Customer Service Representative supporting forex and crypto customers through email, chat, and phone. Troubleshooting issues and improving customer experience on a fully remote international team.
Bilingual Customer Support Specialist serving Uline’s shipping, industrial, and packaging customers. Processing orders and delivering English/French customer support from the Milton branch.
Bilingual French - English Customer Service Representative serving Uline customers through orders, recommendations, and account support. On - site role at Uline’s Ontario call centre.
Customer Experience Specialist managing customer orders, quotes, warranties, and delivery coordination for BRC. Supporting Operations, Sales, dealers, and production teams in a hybrid workplace.
Bilingual Test Support Agents helping applicants troubleshoot and complete Acuity Insights’ Casper assessments. Monitoring live tests and reviewing IDs and recordings remotely across Canada.