Bilingual Customer Support Specialist serving Uline’s shipping, industrial, and packaging customers. Processing orders and delivering English/French customer support from the Milton branch.
Responsibilities
Process customer orders
Make product recommendations
Handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Requirements
High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Fluent in both verbal and written English and French
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