Customer Support Specialist, Bilingual – French

Posted 2 days ago

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About the role

  • Bilingual Customer Support Specialist serving Uline’s shipping, industrial, and packaging customers. Processing orders and delivering English/French customer support from the Milton branch.

Responsibilities

  • Process customer orders
  • Make product recommendations
  • Handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Requirements

  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Fluent in both verbal and written English and French
  • Full-time availability Monday–Friday, 9:30 AM–6 PM
  • Must work on-site
  • Drug-free workplace requirement

Benefits

  • Company-paid extended health coverage
  • RRSP with 6% employer match starting day one
  • Multiple bonus programs
  • Paid holidays and generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • On-site café
  • Outdoor patio
  • First-class fitness center
  • Monthly employee-appreciation events
  • Opportunities for community involvement
  • Best-in-class, clean, modern facilities

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$35 - CA$40 per hour

Degree requirement

High School Diploma

Location requirements

OnsiteMiltonCanada

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