Senior Manager leading end - to - end process improvement engagements for Argano, a global digital consultancy. Redesigning cross - functional operations, quantifying value, and developing consulting capabilities.
About the role
- Ratings Operations Associate supporting Acuity Insights’ Casper assessment operations. Monitoring raters, maintaining quality, and improving large-scale assessment workflows.
Responsibilities
- Prepare upcoming Casper rating work and complete routine operational checks
- Monitor rating activity and keep work progressing according to timelines and expectations
- Respond to questions from Casper raters and serve as a primary day-to-day contact
- Investigate why expected actions have not occurred and resolve common operational issues
- Update information in operational systems
- Complete recurring rating operations accurately and on schedule
- Maintain clear, accurate, and useful process documentation
- Identify patterns, recurring problems, and unnecessary manual steps
- Use AI, automation, and other tools to simplify and improve recurring work
- Escalate issues when necessary and collaborate with teammates and teams across Research, Product, and Operations
- Support the delivery of reliable Casper results at scale
Requirements
- Professional fluency in English and French
- Canadian residency and valid work authorization
- Organized, reliable, and able to track details and follow processes
- Strong attention to detail and accuracy
- Comfortable with structured and repetitive work
- Able to investigate unexpected issues and gather information
- Clear and thoughtful communication skills
- Comfortable using AI tools or actively building AI-tool proficiency
- Experience in operations, administration, customer support, education, data entry, coordination, hospitality, or another environment where organization, accuracy, and dependability mattered is helpful
- Ability to learn processes, systems, timelines, and quality checks
- Ability to use good judgment, work independently within scope, and escalate issues when needed
Benefits
- $3,000 annual learning budget
- Employee stock options
- Fully remote within Canada, with up to six weeks per year to work internationally
- Self-directed vacation (most teammates take 4–6 weeks annually)
- Monthly Acuity Days (a collective Friday off)
- Two-week company-wide closure each December
- Health benefits from day one for you and your dependents
- 2% GRSP matching program
- 16-week parental leave top-up beyond EI, available to all parents
- High trust and autonomy in how work gets done
- Thoughtful, async-friendly communication across a distributed team
- Space for deep work, balanced with intentional moments of connection
- Sustainable pace and flexible remote-first work environment
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