Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Customer Service Representative handling order processing and customer service inquiries. Required experience in manufacturing and proficiency in both French and English.
Responsibilities
- Ensure the processing of orders from receipt through invoicing and delivery.
- Ensure order accuracy regarding pricing, product configuration, and delivery dates.
- Assess the validity of credit requests.
- Process merchandise returns.
- Provide solutions to customer service inquiries and perform thorough follow-ups to ensure excellent service.
- Respond to all internal and external inquiries related to active files/orders.
- Participate in departmental technical training activities for new products.
- Update the customer database.
- Create new customer accounts in the system.
- Update sales statistics tables for the territory.
- Work in partnership with Regional Sales Directors.
- Verify commissions with our manufacturers' representatives.
- Support colleagues in the department with daily tasks.
- Perform other tasks as assigned by the immediate supervisor.
- May occasionally cover reception duties (breaks, absences, etc.).
Requirements
- College diploma (DEC)
- Minimum 5 years' experience in a similar role within a manufacturing company
- Experience in the lighting industry is a strong asset
- Bilingual in French and English, both spoken and written
- Proficiency with Microsoft Office
- Experience with an ERP system; knowledge of Microsoft Dynamics AX is an asset
Benefits
- Flexible schedule
Job title
Job type
Experience level
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Not specified
Degree requirement
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