Project Manager responsible for leading ERP implementations, driving business outcomes, and ensuring client satisfaction. Collaborating with stakeholders and managing project documentation and delivery excellence.
Responsibilities
Lead end-to-end delivery of customer projects with a focus on business outcomes, governance, and stakeholder alignment.
Develop and maintain project documentation, including Project Charters, plans, risk registers, and governance structures.
Monitor and control project phases according to approved plans, ensuring timely and successful delivery.
Manage budgets, track variances, and take corrective action promptly.
Identify, document, and mitigate project risks and issues; communicate status impacts to stakeholders.
Manage scope, priorities, and change requests to ensure alignment with customer objectives and agreed deliverables.
Ensure formalized customer acceptance and orderly closure of project phases.
Prepare and review Statements of Work; analyze RFPs to support pre-sales processes.
Assist with customer contract development and identify business development opportunities.
Provide project management services for smaller projects as needed.
Requirements
5+ years of project or program management experience leading customer engagements and cross-functional delivery initiatives.
Strong understanding of business processes, stakeholder needs, service delivery, and organizational change.
Proven ability to lead complex projects through all phases while maintaining governance and compliance.
Intermediate to advanced knowledge of Microsoft Project and other PM tools.
Skilled in budgeting, forecasting, and variance analysis.
Ability to develop Project Charters, Statements of Work, and detailed project plans.
Expertise in identifying and mitigating risks throughout the project lifecycle.
Strong capability in managing scope changes and enforcing protocols.
Exceptional communication and relationship-building skills.
Experience analyzing RFPs and contributing to proposals and contract development.
Ability to manage multiple concurrent projects in a fast-paced environment.
Familiarity with structured project governance and delivery frameworks.
Benefits
Flexible work environment, including work-from-home options and travel opportunities
Comprehensive benefits alongside flexible health and wellness spending options
Dedicated volunteer day to support the causes that matter to you
Recognition and Reward: Your leadership and results will be celebrated and supported
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