Customer Experience Specialist delivering white - glove banking, credit, and payments support. Investigating complex fintech issues and coordinating compliance, risk, engineering, and underwriting resolutions.
About the role
- Customer Service Representative supporting Canadians with AlgaeCal products, orders, and bone-health questions. Providing phone and email care while helping customers understand DEXA scan results.
Responsibilities
- Act as a knowledge base for customers' inquiries regarding products and bone health
- Actively listen to customers and provide information to support informed decisions about AlgaeCal
- Support customers via email and phone
- Process customer orders and returns
- Help customers understand DEXA bone scan results
- Update customer interaction records, process customer accounts, and file documents
- Set customers up for maximum success
- Work five consecutive days on a fixed schedule, with example rotations of Sunday–Thursday or Tuesday–Saturday
- Serve clients within a Customer Success Centre open seven days per week until 5pm PST
Requirements
- Solid customer service background
- Passion for natural health
- Expert at building rapport with customers
- Organized and able to perform administrative tasks
- Critical and creative thinking
- Ability to support and inspire others
- Willingness to receive and act on feedback
- Brilliant multitasking ability and flexibility between priorities
- Availability to work a fixed schedule tailored to business needs
- Availability for one weekend day
- Must submit a resume and cover letter as one file
- Must answer the specified application questions
Benefits
- $55,000 starting salary with the opportunity to increase rapidly as training targets are met.
- A generous healthcare package
- Monthly team events and activities
- Flexible Stat Holidays with the option to bank days for later use
- Remote team building opportunities (Coffee Chats!)
- Supported professional development and continued learning through training and coaching.
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Degree requirement
No Education Requirement
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