Field Service Representative installing, repairing, and maintaining Beckman Coulter diagnostic instruments for hospital laboratories. Serving customers remotely from Quebec while supporting instrumentation sites across Canada.
About the role
- Technical Service Representative providing technical assistance and performance improvement for packaging equipment. Engaging with customers in the food packaging industry and fostering relationships to enhance service delivery.
Responsibilities
- Acts as a safety leader and puts safety first in all responsibilities.
- Understands customer requirements relating to problems to products and equipment.
- Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials.
- Identifies machinery and packaging film/shrink bag problems and ensures that they are properly communicated to the appropriate staff representatives.
- Maintains accurate and timely reports on work activities and time utilization.
- Performs and completes package/shrink bag and machine audits on packaging machines.
- Participates in field trials of new packaging materials.
- Assists in the installation and start-up of all packaging equipment manufactured and sold by Amcor.
- Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D.
- Responsible for scheduling own time and travel and determining priority of customer calls.
- Conducts training for the customers on proper operation and maintenance of equipment and Amcor film.
- Assists on projects and may take the lead on smaller tasks within an overall project.
- Works on special projects as assigned.
- Establishes and maintains effective relations with customers, sales personnel and internal Amcor staff personnel.
- Completes KMS reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame.
Requirements
- Technical Degree
- 3-5 years experience in food packaging industry (material & machinery)
- Willing to travel 60% or more and holds a valid driver’s license
- Great verbal and written communication skills
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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