Temporary Account Operations Representative supporting Arc’teryx’s commercial sales and service operations. Managing B2B orders, Salesforce/SAP data, reporting, and process improvements.
About the role
- Director optimizing Apotex’s external manufacturing and supply partnerships. Leading contracts, performance, due diligence, and cross-functional operations for pharmaceutical products.
Responsibilities
- Oversee and optimize partnerships with external manufacturing and supply partners, including CMOs, CPOs, in-licensing, and co-development partners
- Own operational relationships for all partners within the assigned portfolio
- Manage strategic relationships with CMOs and CPOs and support Strategic Alliance Management for in-licensing and co-development partnerships
- Establish high-performing, cross-functional, efficient, compliant, and cost-effective relationships with external manufacturers and suppliers
- Establish and maintain governance frameworks for partner relationships
- Lead operations for the assigned portfolio, resolving issues promptly to maintain supply continuity and alignment with business goals
- Hold partners accountable for contractual obligations and agreed performance standards
- Oversee contract execution, updates, and renewals with Legal and Procurement
- Participate in new contract development with Business Development and other departments
- Lead resolution of high-priority contract escalations and mitigate systemic risks
- Manage operational performance across supply, service, external operations P&L, and quality
- Develop performance-management frameworks and lead partner business and performance reviews
- Track delivery, cost, quality, service-level, and financial KPIs
- Conduct financial reviews, including Total Cost of Ownership analysis
- Collaborate with Business Development on due diligence for in-licensing deals
- Partner with Alliance Management to integrate commercial and manufacturing perspectives
- Lead cross-functional teams from Supply Chain, Procurement, Quality, and Technical/MS&T to address disruptions and implement risk mitigation
- Provide strategic leadership within the Global External Manufacturing Site Leadership Team
- Shape global external manufacturing strategy, organizational design, and performance management
- Report to the VP of External Manufacturing and support the company’s external growth strategy
- Follow safety, ethics, quality, environment, HR, and other compliance policies
Requirements
- University degree or equivalent in Business and/or Science related field (BSc, BASc Engineering or similar preferred)
- MBA considered an asset
- Integrated Project Management, Technical Acumen, PMP, Supply Chain Certification considered an asset
- Strong decision-making, communication, facilitation skills and attention to detail
- Strong interpersonal skills and ability to relate well to internal and external partners
- Excellent leadership skills and proven experience holding cross-functional members accountable and facilitating the decision-making process
- Experience with the creation and management of contracts and associated terms and conditions of Supply agreements
- Demonstrated knowledge of pharmaceutical products, including technical/scientific and commercial knowledge
- Familiarity with product development, manufacturing, packaging, testing, and relevant equipment and facility operations
- Ability to function in a fast-paced and continuously changing environment
- Strong understanding of enterprise systems such as SAP, MSP, and EPM
- Computer skills and knowledge of spreadsheet, word processing, and project management software
- Excellent oral and written English communication skills
- 10+ years’ experience in external manufacturing and supply in the pharmaceutical industry
- Experience managing partner relationships
- Proven executive-level communication and relationship skills
- Proven ability to lead, ideally in a matrix-managed environment, and motivate people with varied skills
- Business and finance acumen to understand cross-functional processes, requirements, and information flows and translate gaps into solutions
Benefits
- Accommodation for applicants with disabilities as part of the recruitment process
- Welcoming and accessible work environment
- Supportive and respectful workplace
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