LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager leading bilingual client-facing implementations for Sales Performance Management solutions. Responsible for project lifecycle and stakeholder communication with a focus on LATAM markets.
Responsibilities
- Develop comprehensive project plans, including timelines, budgets, resource allocations, and risk management strategies.
- Use project management standards to ensure all projects are delivered on time, within scope, and within budget.
- Organize and manage all phases of the project to ensure on-time completion.
- Establish and maintain strong relationships with Argano and client stakeholders, including executives, product owners, consulting teams to ensure client satisfaction throughout the project.
- Effectively manage project budgets while ensuring a high level of fiscal control and accountability including estimates, forecasts, and reconciliation/confirmation of actuals.
- Maintain and manage a Project Budget Tracker/Burn Sheet to ensure allocated budget is not exceeded and if needed, support the creation of Change Requests/Orders to secure additional project budgets.
- Negotiate and document requested scope changes with customers and secure internal alignment on contract-related changes.
- Develop risk mitigation strategies and contingency plans.
- Collaborate with stakeholders to define project scope, goals, deliverables, and project plan.
- Track the progress of the work and project status at weekly meetings (internal meetings and client meetings) and report to the governance committees.
- Prepare regular project status summaries and present them to stakeholders including clients and senior leadership.
- Maintain clear documentation of project activities, decisions, and outcomes.
- Set and manage realistic and achievable expectations for deliverables and priorities, making sure they are identified and communicated, with regular follow-up with clients and the internal team.
- Set high standards for your own work and ensure high quality outcomes are achieved.
- Effectively communicate with senior management and clients about project status and risks.
- Apply strong leadership and influencing skills to remove obstacles, resolve conflicts, and manage scope to ensure delivery excellence.
- Responsible for project governance (communication, change control, escalation, risk management)
- Upon project completion, guide the transition between the client and the internal support team.
- Develop all project documentation/ artifacts and ensure documentation storage and retention.
Requirements
- Bachelor's Degree or relevant experience (required)
- Certified Project Management Professional (PMP) (preferred)
- Master of Business Administration (MBA) (preferred)
- Ability to travel the United States and LATAM (required, although no current plans to travel)
- Professional fluency in Spanish, including the ability to lead executive-level meetings and produce written project documentation (required)
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