Operations Director running Wonderly’s inside - sales team, which books home - service appointments for contractors. Owning staffing, coaching, processes, and revenue - driving performance metrics.
About the role
- LTL Operations Specialist managing tracking, billing, claims, and carrier performance for ARS Logistics, a third-party logistics company. Remote contractor role supporting U.S. carriers and customers.
Responsibilities
- Track and trace LTL and common-carrier shipments from booking through delivery
- Proactively identify and communicate exceptions, delays and service failures
- Review LTL invoices and freight bills for discrepancies, including reweighs, reclasses, accessorials and duplicate billing
- Advise customer service and account management teams on billing exceptions, disputes and resolution
- Guide customer-facing teams on LTL order construction, including freight class, packaging, dimensions, weight and carrier selection
- Coordinate with LTL carriers on overages, shortages and damages and manage freight claims through resolution
- Monitor LTL carrier performance, including on-time percentage, exception rates and service trends, and report findings to management
- Maintain accurate, timely data in the TMS
- Identify and help implement efficiency, cost-saving and process improvements
- Support system updates, reporting, customer-facing documentation and rate analysis
- Report to the Operations Manager
Requirements
- 2+ years of hands-on LTL experience at a freight brokerage / 3PL or an LTL carrier
- Working knowledge of NMFC freight classification, density-based pricing, accessorials and how to read an LTL freight bill
- Experience with a brokerage TMS and LTL carrier portals
- Clear, professional written and spoken English
- Detail-oriented, accurate and efficient; able to work under pressure in a fast-paced environment with dependability and initiative
- Reliable remote setup: backup power, backup internet, backup computer, and 2 to 3 screens
- Availability during core U.S. Eastern business hours, Monday–Friday, 10:00 AM–7:00 PM U.S. Eastern
- Prior experience working for or with a third party logistics company preferred
- Experience filing and winning LTL freight claims preferred
- Familiarity with CRM and business-intelligence / reporting tools preferred
- Experience working with distributed, remote teams across time zones preferred
Benefits
- 15 paid business days per calendar year after 90 days, per contract structure
- Structured growth plan
- Remote work arrangement
- No travel
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