Client Implementation Manager deploying PayIt’s GovTech SaaS platform for government agencies. Leading configurations, testing, stakeholder coordination, and client handoffs.
About the role
- Implementation Consultant guiding Canadian customers through SaaS onboarding, configuration, training, testing, and go-live. Partnering with cross-functional teams to drive software adoption and customer satisfaction.
Responsibilities
- Lead assigned customer implementations from kickoff to go-live
- Gather customer requirements and support solution configuration
- Coordinate implementation activities, timelines, milestones, and deliverables
- Assist with data migration validation, system setup, and user acceptance testing (UAT)
- Ensure project milestones and implementation standards are consistently met
- Conduct virtual and onsite training sessions for administrators and end users
- Develop and maintain customer training materials, guides, and documentation
- Assess customer readiness for deployment and adoption
- Monitor training effectiveness and recommend improvements to onboarding programs
- Serve as a primary point of contact throughout the implementation process
- Provide proactive communication and project status updates
- Troubleshoot customer questions and coordinate resolutions with internal teams
- Advise customers on best practices and workflow optimization
- Create and maintain implementation processes, templates, and documentation
- Contribute to continuous improvement initiatives across the Professional Services team
- Provide feedback to Product and Development teams based on customer needs and implementation experiences
- Partner closely with Customer Success, Support, Product, and Development teams
- Contribute to team knowledge sharing and process enhancements
- Assist colleagues with implementation planning and customer onboarding initiatives
Requirements
- 3+ years of experience in SaaS implementations, onboarding, customer success, professional services, software training, or related customer-facing roles
- Experience managing multiple projects or customer engagements simultaneously
- Strong analytical, problem-solving, and organizational skills
- Excellent communication and presentation skills
- Ability to build strong customer relationships and influence stakeholders
- Comfortable learning and explaining technical concepts to non-technical audiences
- Ability to work independently in a fast-paced environment
- Ability to travel periodically within Canada and the United States as required
- Valid passport and ability to travel internationally when needed
- Criminal background check required
- Preferred: Experience implementing SaaS, ERP, CRM, HRIS, association management, or business software solutions
- Preferred: Project management experience or exposure to implementation methodologies
- Preferred: Experience delivering software training or customer enablement programs
- Preferred: Experience supporting software integrations or data migration activities
- Preferred: Post-secondary education in Business, Information Technology, or a related field
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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