Talent Brand and Partnership Lead growing Tonal coaches’ personal brands and commercial opportunities. Managing agencies, partnerships, social activations, and cross - functional talent campaigns.
About the role
- Bilingual Customer Account Manager supporting French- and English-speaking customers for ASSA ABLOY’s technical access solutions. Managing orders, pricing, relationships, and growth opportunities onsite in Woodbridge.
Responsibilities
- Provide excellent customer support in a technical product environment
- Serve customers in French-speaking and non-French-speaking regions
- Support customer inquiries, pricing and discounts, order entry, order follow-up, and after-sales needs
- Review orders for product and pricing accuracy and resolve discrepancies with customers
- Recommend alternatives to meet customer requirements
- Build strong customer relationships and understand customer needs
- Collaborate with Sales, teammates, and support departments to deliver a consistent customer experience
- Act as a customer advocate within Fleming and Baron and provide timely, accurate updates
- Partner with Sales to help drive growth and uncover new customer opportunities
- Perform other responsibilities as required
Requirements
- Fluency in French and English
- 3+ years of Account Management experience supporting custom products
- University degree or technology-related diploma
- Strong knowledge of customer service principles and practices
- Experience using CRM tools, Microsoft Office applications and ERP systems
- Experience successfully supporting customers in a fast-paced B2B environment
- Interest in learning technical products and providing technical support and guidance to customers
- Strong communication, collaboration, troubleshooting, and problem-solving skills
- Ability to take initiative and implement solutions to resolve customer issues
- Ability to build positive relationships, manage conflict, and establish credibility internally and externally
- Manufacturing and/or building materials product knowledge is considered an asset
Benefits
- Paid Vacation, Sick Time, and paid Statutory Holidays
- Medical, Dental, Vision, RRSP, Short and Long-term Disability, Life and AD&D Insurance
- Tuition Reimbursement
- Learning and Career Development opportunities
- Employee Assistance Program
- Discount portal
- Recognition, well-being, and employee experience programs
- Competitive Salary
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