Territory Manager promoting Tandem Diabetes Care’s insulin pumps and services across Ottawa/Kingston. Supporting healthcare professionals, patients, and territory sales through extensive field travel.
About the role
- Remote Account Manager managing advertiser onboarding, sponsor deliverables, and client retention for Fertility Bridge’s fertility media business. Coordinating strategists, production teams, and advertisers.
Responsibilities
- Onboard up to 10 advertisers per month, including collecting intake information and scheduling interviews when relevant
- Liaise with Advertiser Strategists, Content Strategists, and Production Project Managers
- Proactively address advertiser issues involving strategy, due dates, and deliverables
- Serve as the advertiser’s point of contact for strategy, deadlines, and deliverables
- Obtain, approve, and deliver sponsor requirements on time, including payments, agreements, creative assets, landing pages, lead magnets, and calls to action
- Contact advertisers proactively about sponsor requirements and deadlines
- Lead monthly advertiser meetings
- Achieve annual customer retention above 75%
- Support client renewals and upgrades
- Maintain average customer satisfaction of 9/10 or 4.5/5
- Respond within 3 business hours during 9 a.m.–5 p.m. EST, Monday–Friday
- Help improve client approval processes, traffic systems, and reporting/data processes as they develop
Requirements
- Background in client management
- Digital marketing or fertility industry background is a plus, but not required
- Ability to work remotely using video, email correspondence, and web-based conferencing
- Camera-ready for Zoom meetings
- Must be physically located in the United States or Canada
- Must be authorized to work in the United States
- Must be accountable in Asana
- Must create Fertility Bridge assets in Fertility Bridge drives using a Fertility Bridge account
- Must align with Fertility Bridge’s core values and brand guidelines
- Must specify exactly what is required to achieve outcomes
- Must have the capacity to achieve role outcomes
Benefits
- Project management software and client management resources
- Training materials and standard operating procedures
- Support from Sales, Production Project Management, Founder, and account project coordinator
- Paid assignments may be offered during the recruitment process
- Continued contract work based on terms
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Degree requirement
No Education Requirement
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