Key Account Manager expanding Coloplast medical - device adoption across Ontario health systems. Managing strategic accounts, contracts, partnerships, and patient - access growth.
About the role
- Account Manager growing Borealis SaaS client relationships and adoption across EMEA. Managing portfolios, identifying expansion opportunities, and advising customers on Borealis solutions.
Responsibilities
- Develop and maintain trusting relationships with clients after initial sales.
- Deploy account management strategies to reinforce Borealis growth.
- Define growth plans for the assigned client portfolio.
- Manage the financial aspects of the client portfolio.
- Identify client needs and convert them into business opportunities.
- Deliver business presentations to key stakeholders, often at executive level.
- Proactively follow up and engage with clients.
- Analyze Borealis adoption, define objectives, and implement strategies with stakeholders.
- Understand business requirements, help define client processes, and implement them in Borealis.
- Advise clients on optimal Borealis solutions and practices.
- Suggest workarounds adapted to client contexts.
- Provide insightful reporting and KPIs through the SaaS platform.
- Collaborate with surrounding teams to meet client objectives.
- Scope and brief Project and Technical teams for additional services.
- Ensure proper use of the Borealis Helpdesk and Helpcenter.
- Provide quality product feedback to align the Borealis roadmap.
- Collaborate with Account Directors on strategic accounts.
- Promote best practices for global Borealis usage.
Requirements
- Fluent in English, French and Portuguese written and spoken.
- Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
- At least 3-4 years of experience in customer success account management or solution consulting role.
- 2-3 years of experience with SAAS or CRM a plus.
- Strong technical and computer software background to support customers in a SAAS environment.
- Successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping client requests technically and financially.
- Strong communication skills.
- Cultural competence and ability to adapt to clients with varied skill sets and communication styles.
- Excellent relationship building skills.
- Available to work atypical working hours.
- Flexibility and ability to work simultaneously on different subjects.
Benefits
- Join a dynamic, growing company that is well respected in its industry.
- Health plans options including medical, dental, & vision
- 401k or RSP + company match
- Flexible PTO policy plus company-paid holidays
- Generous one-time “work from home” stipend to get you started
- Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
- Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office
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