Fresh seafood sales representative growing ethnic supermarket accounts for Export Packers, an international food company. Developing retail partnerships, securing listings, and driving sales across multicultural markets.
About the role
- Head of Account Management growing RealStudio’s B2B client revenue through upsells, cross-sells, and renewals. Leading the account team and partnering directly with the Founder.
Responsibilities
- Own revenue growth from existing customers
- Develop a strategy for upsells, cross-sells, and contract renewals
- Identify additional customer needs, develop tailored proposals, and lead negotiations through to close
- Analyze customer goals and past performance in strategic customer meetings
- Derive concrete recommendations for the next phase of the partnership
- Build, lead, and develop the Account Management team through coaching and joint customer meetings
- Establish processes for account plans, regular customer reviews, and systematic CRM follow-up of revenue opportunities
- Manage the existing-customer pipeline and monitor backend revenue, upsell/cross-sell wins, renewal rates, and churn rates
- Identify at-risk customer relationships at an early stage and develop customer-retention measures
- Work closely with Sales and Operations on customer handovers and the delivery of additional services
- Align goals and priorities with the Founder
Requirements
- Proven experience in B2B account management or sales, ideally in an agency or professional services environment
- Track record of expanding existing customer relationships through upsells and cross-sells, as well as building long-term customer retention
- Leadership experience or hands-on experience building a team and developing employees
- Ability to advise customers strategically, understand their needs, and translate recommendations into compelling proposals
- Experience with negotiations and closing deals
- Structured approach to working with CRM systems, pipelines, and revenue metrics
- Clear communication and a proactive approach to addressing issues in customer relationships
- Willingness to take on the role on a full-time basis
Benefits
- Compensation range of €8,000–€15,000 per month, with a strong performance-based component
- Profit-sharing or success-based compensation
- 100% remote work and flexible working arrangements
- Full ownership of the Account Management function and direct collaboration with the Founder
- Professional development and continuing education
- Permanent employment contract
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