Account Manager closing B2B loyalty sales for qiibee’s rewards infrastructure. Converting qualified SME opportunities into signed loyalty partnerships.
About the role
- Enterprise Account Manager protecting strategic renewals for Flosum’s Salesforce-native and cloud-native platforms. Managing executive relationships, at-risk accounts, forecasts, and expansion opportunities in Canada.
Responsibilities
- Own renewals across enterprise accounts and protect recurring revenue
- Build relationships with CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms
- Identify renewal risk, create save plans, and execute them urgently
- Move customers from Salesforce-native products to Flosum’s cloud-native platform and communicate the business case
- Defend accounts against competitors, in-house builds, and new enterprise architectures
- Coordinate product, support, engineering, and customer success teams to meet customer needs
- Identify expansion opportunities and hand them to the sales team with a clear plan
- Maintain accurate forecasts and a clean Salesforce renewal pipeline
Requirements
- 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company
- Significant book of business, ideally $5M+ in annual recurring revenue, with individual accounts above $250K
- Experience selling or renewing complex IT solutions such as DevOps, data protection, security, infrastructure, or developer platforms
- Track record of saving at-risk renewals through executive-level engagement, with measurable results
- Strong negotiation skills and comfort with multi-year terms and difficult price/value conversations
- Knowledge of NRR and GRR calculations and how account management affects them
- Clear, concise writing and speaking skills; ability to brief a CIO in five minutes
- Salesforce ecosystem experience is a strong plus
Benefits
- Competitive base plus variable compensation tied to retention
- Real ownership and direct access to leadership
- Opportunity to shape how account management works
- Opportunity to shape a major customer cloud transition
- Work on products supporting AI adoption and Salesforce AI-agent deployment
Job title
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Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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