Senior Fleet Partnerships Manager owning fleet relationships for Auto Integrate, which makes leased-vehicle maintenance frictionless. Translating partner feedback into platform improvements across North America.
Responsibilities
Own relationships with a portfolio of fleet partners, serving as their primary point of contact and trusted advisor
Lead onboarding and enablement efforts to ensure fleet partners are set up for success on the platform
Drive ongoing engagement through regular check-ins and business reviews, aligning on goals, performance, and opportunities
Act as the voice of fleet partners internally, representing their needs, challenges, and priorities
Gather and synthesize partner feedback, identifying trends and translating insights into clear, actionable requirements
Partner with Product, Engineering, and Operations teams to prioritize and deliver improvements that enhance fleet partner workflows and outcomes
Support issue resolution and escalation, coordinating across teams to ensure timely and effective outcomes
Define and track success metrics for fleet partners, focusing on efficiency, adoption, and value delivered
Identify opportunities for growth and deeper engagement within existing fleet partnerships
Collaborate with Vendor Partnerships and other teams to ensure a cohesive experience across the broader ecosystem
Contribute to process improvements and documentation that support scalable fleet partnership management
Requirements
5–8+ years of experience in partnerships, account management, customer success, or a related role
Experience in fleet management, automotive, or transportation technology
Experience managing strategic customer or partner relationships in a SaaS or platform-based environment
Strong ability to translate customer feedback into actionable insights and improvements
Experience working cross-functionally with Product, Engineering, Support, or Operations teams
Strong organizational skills, with the ability to manage multiple partners and priorities effectively
Experience using data to track performance and guide decisions
Excellent communication and relationship-building skills, with the ability to engage a range of stakeholders
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