Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Catastrophe Claims Adjuster assisting clients with property claims at Aviva. Review and analyze claims, ensuring accurate assessments and timely communications with stakeholders.
Responsibilities
- Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly
- Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information
- Provide outstanding customer service and keep related parties advised of the claims status
- Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties
- Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement
- Conduct physical inspections of damaged properties, including taking photographs, using a drone, crafting diagrams, and completing a scope of damage and estimate using Xactimate estimating software
- Identify large losses, questionable claim indicators, and subrogation opportunities early
- Maintain accurate reserving of claims files
Requirements
- College or University degree, or CIP designation
- Prior customer service experience, preferably with face-to-face interaction
- 3+ years of property personal and commercial experience
- Knowledge of building construction and estimating software
- Excellent time management and organizational skills
- Outstanding customer service and communication skills
- Strong problem-solving abilities
- Ability to travel across Canada at a moment's notice and work away from home for up to 30 days at a time
- Capability to work extended hours and weekends 365 days/year
- Valid driver’s license
Benefits
- Compelling rewards package including base compensation
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Support for professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support employees’ physical and mental health
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