Product Owner principal de Dynamics 365 Project Operations pour Santé Québec. Pilotage de la vision, du backlog et de la livraison d’une solution provinciale de gestion de projets et portefeuilles.
About the role
- Product Manager III at Bankjoy driving core banking integrations and digital banking features. Collaborating with engineering teams and client-facing support for successful product delivery and integration.
Responsibilities
- Own the delivery of core banking integrations and foundational digital banking features end-to-end.
- Assist with API definitions, data mapping documentation, and integration requirements across multiple concurrent projects.
- Work directly with engineering teams to clarify requirements, validate implementation details, and make technical tradeoffs.
- Support testing and validation of integrations prior to client launch.
- Monitor post-launch issues and trends to proactively identify root causes and drive product improvements.
- Continuously build domain expertise in core banking systems, ACH, payments, and digital banking workflows.
- Serve as a primary client-facing product contact throughout implementations and post-go-live support.
- Join client calls, lead technical discussions, and build trusted relationships with client stakeholders.
- Respond quickly to client inquiries and issues while setting clear expectations on timelines and resolution paths.
- Communicate complex technical concepts clearly and confidently to non-technical audiences.
- Proactively surface client feedback and recurring issues to internal product and engineering teams.
- Act as a first line of triage for issues raised by clients, Implementation, and Tech Support related to core integrations and digital banking workflows.
- Independently investigate, analyze, and resolve issues before escalating to engineering.
- Provide engineers with clear reproduction steps, impact analysis, and full context when escalation is required.
- Coordinate closely across Implementation, Tech Support, QA, and Operations to close the loop on all reported issues.
- Maintain a well-organized and prioritized JIRA backlog across multiple workstreams.
- Write clear user stories, acceptance criteria, and supporting documentation.
- Track delivery progress, dependencies, and follow-ups across projects.
- Proactively identify risks and communicate updates to stakeholders.
- Balance competing priorities across client-facing issues, integration delivery, and backlog management.
Requirements
- 5–8 years of experience in product management, product ownership, technical implementation, or a closely related role in fintech or financial services.
- Strong hands-on experience with core banking systems, digital banking platforms, ACH, payments, or system integrations.
- Deep technical fluency with APIs, data flows, and system integrations.
- Proven ability to independently triage and resolve complex technical and workflow issues.
- Extensive client-facing experience with strong communication and relationship management skills.
- Exceptional multitasking and prioritization skills across multiple concurrent workstreams.
- Strong responsiveness and follow-through in managing client and internal requests.
- Excellent written and verbal communication skills.
Benefits
- A fast-paced and collaborative environment
- Competitive compensation
- Stock options at a well-funded startup
- We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
- We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
- Retirement plan with 4% company matching
- 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
- 3-5 weeks PTO depending on tenure
- 5 health days
- 15 holidays
- End of year shutdown
- Performance-based bonuses
- Remote first culture
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