Product Manager focused on enhancing digital self - service, claims, and telematics experiences for customers at Aviva Canada. Driving engagement and product improvements with a hands - on approach using AI and experimentation.
About the role
- Product Manager III at Bankjoy driving core banking integrations and digital banking features. Collaborating with engineering teams and client-facing support for successful product delivery and integration.
Responsibilities
- Own the delivery of core banking integrations and foundational digital banking features end-to-end.
- Assist with API definitions, data mapping documentation, and integration requirements across multiple concurrent projects.
- Work directly with engineering teams to clarify requirements, validate implementation details, and make technical tradeoffs.
- Support testing and validation of integrations prior to client launch.
- Monitor post-launch issues and trends to proactively identify root causes and drive product improvements.
- Continuously build domain expertise in core banking systems, ACH, payments, and digital banking workflows.
- Serve as a primary client-facing product contact throughout implementations and post-go-live support.
- Join client calls, lead technical discussions, and build trusted relationships with client stakeholders.
- Respond quickly to client inquiries and issues while setting clear expectations on timelines and resolution paths.
- Communicate complex technical concepts clearly and confidently to non-technical audiences.
- Proactively surface client feedback and recurring issues to internal product and engineering teams.
- Act as a first line of triage for issues raised by clients, Implementation, and Tech Support related to core integrations and digital banking workflows.
- Independently investigate, analyze, and resolve issues before escalating to engineering.
- Provide engineers with clear reproduction steps, impact analysis, and full context when escalation is required.
- Coordinate closely across Implementation, Tech Support, QA, and Operations to close the loop on all reported issues.
- Maintain a well-organized and prioritized JIRA backlog across multiple workstreams.
- Write clear user stories, acceptance criteria, and supporting documentation.
- Track delivery progress, dependencies, and follow-ups across projects.
- Proactively identify risks and communicate updates to stakeholders.
- Balance competing priorities across client-facing issues, integration delivery, and backlog management.
Requirements
- 5–8 years of experience in product management, product ownership, technical implementation, or a closely related role in fintech or financial services.
- Strong hands-on experience with core banking systems, digital banking platforms, ACH, payments, or system integrations.
- Deep technical fluency with APIs, data flows, and system integrations.
- Proven ability to independently triage and resolve complex technical and workflow issues.
- Extensive client-facing experience with strong communication and relationship management skills.
- Exceptional multitasking and prioritization skills across multiple concurrent workstreams.
- Strong responsiveness and follow-through in managing client and internal requests.
- Excellent written and verbal communication skills.
Benefits
- A fast-paced and collaborative environment
- Competitive compensation
- Stock options at a well-funded startup
- We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
- We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
- Retirement plan with 4% company matching
- 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
- 3-5 weeks PTO depending on tenure
- 5 health days
- 15 holidays
- End of year shutdown
- Performance-based bonuses
- Remote first culture
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