About the role

Seasonal remote bilingual customer care representative serving Bass Pro Shops and Cabela’s customers. Handling sales, orders, returns, billing, and service issues in French and English.

Responsibilities

Provide customer service in French and English
Perform customer contact procedures and meet performance requirements
Respond to incoming inquiries and resolve account, order-status, and after-sale service issues
Handle return and exchange procedures, shipping and delivery problems, incorrect items, billing questions, declined credit cards, inventory inquiries, and sales promotions
Capitalize on sales opportunities by offering preferred products, suggesting similar items, and asking for orders on gift card balance contacts
Use advanced training, systems, desktop resources, communication, negotiation, soft skills, and problem-solving to resolve customer dissatisfaction
Research the CRD Field Guide, Bass Pro Shops and Cabela’s websites, catalogs, programs, tools, and resources to provide accurate information
Use feedback and coaching to maximize performance and develop skills
Perform all other duties as assigned

Bilingual French and English
Knowledge of and familiarity with basic computer use, Microsoft Office, and web navigation
Comfortable working in a sedentary, computer-based environment
Ability to write, type, and use multi-channel systems
Ability to read documents, reports, computer screens, and other written communication
Ability to effectively interpret and manage difficult situations
Ability to work on a team and independently
Valid Canadian Firearm Possession & Acquisition License (PAL) is an asset

Immediate employee discount
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
Bass Pro Cares Fund