E - Commerce and warranty representative supporting Bauer Hockey consumers and retailers. Handling online transactions, replacement orders, delivery issues, and warranty claims remotely in Canada.
About the role
- Consultant expérience numérique transformant les parcours d’assurance et services financiers chez Beneva. Pilotage de la vision produit, des données et des solutions numériques.
Responsibilities
- Apply and contribute to the digital strategy for life insurance and financial services
- Transform the customer experience through innovative digital solutions aligned with Beneva’s strategy
- Define, prioritize, and evolve a product vision with key partners
- Uphold and advance the digital vision and roadmap for journeys and interactions
- Collaborate with key partners and vendors to facilitate the delivery of digital solutions
- Analyze and define the business needs of internal stakeholders and facilitate the work of subject-m matter experts
- Measure and optimize performance using data and foster innovation
- Represent the multidisciplinary team in selecting solutions based on user, business, and technology needs
- Participate in market research to understand users’ expectations and needs
- Analyze and interpret analytics data to support strategic insights
- Monitor the performance of digital platforms and recommend necessary adjustments
- Identify high-potential digital solutions and recommend priority investments to optimize return on investment and customer experience
Requirements
- Bachelor’s degree in e-commerce, digital business, or a related field, or equivalent education or experience
- At least 8 years of relevant experience in digital, life insurance, or financial services
- Knowledge of digital technologies and/or an understanding of user, business, and technology needs
- Knowledge of Agile project management and the SAFe methodology in a user experience context
- Experience with JIRA and Confluence
- Proficiency in Microsoft Office
- Advanced proficiency in French and English, both spoken and written
Benefits
- Beneva is an equal opportunity employer
- Women, persons with disabilities, Indigenous peoples, and visible and ethnic minorities are encouraged to apply
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E - Commerce and Warranty Representative supporting Bauer hockey consumers and retail partners. Handling bilingual inquiries, online transactions, replacements, deliveries, and warranty claims.
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