Consultant expérience numérique transformant les parcours d’assurance et services financiers chez Beneva. Pilotage de la vision produit, des données et des solutions numériques.
Responsibilities
Apply and contribute to the digital strategy for life insurance and financial services
Transform the customer experience through innovative digital solutions aligned with Beneva’s strategy
Define, prioritize, and evolve a product vision with key partners
Uphold and advance the digital vision and roadmap for journeys and interactions
Collaborate with key partners and vendors to facilitate the delivery of digital solutions
Analyze and define the business needs of internal stakeholders and facilitate the work of subject-m matter experts
Measure and optimize performance using data and foster innovation
Represent the multidisciplinary team in selecting solutions based on user, business, and technology needs
Participate in market research to understand users’ expectations and needs
Analyze and interpret analytics data to support strategic insights
Monitor the performance of digital platforms and recommend necessary adjustments
Identify high-potential digital solutions and recommend priority investments to optimize return on investment and customer experience
Requirements
Bachelor’s degree in e-commerce, digital business, or a related field, or equivalent education or experience
At least 8 years of relevant experience in digital, life insurance, or financial services
Knowledge of digital technologies and/or an understanding of user, business, and technology needs
Knowledge of Agile project management and the SAFe methodology in a user experience context
Experience with JIRA and Confluence
Proficiency in Microsoft Office
Advanced proficiency in French and English, both spoken and written
Benefits
Beneva is an equal opportunity employer
Women, persons with disabilities, Indigenous peoples, and visible and ethnic minorities are encouraged to apply
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